Service Advisor
Location: Widnes
If you want to know about the requirements for this role, read on for all the relevant information.
Basic Salary: £29,741 + Profit Share
Hours:
Monday, Wednesday & Friday: 8:00am 5:30pm
Tuesday & Thursday: 8:00am 7:00pm
No Saturday working
Join a Business That's Investing in Its Future
Our client is a well-established independent automotive business in Widnes that has undergone significant investment and transformation over the last three years.
Having previously been a much-neglected business, the current owners have invested heavily across every area of the operation and have completely transformed the business. The result is a modern, professional and forward-thinking automotive operation with an ambitious plan for further expansion.
With that growth comes genuine opportunity for the right people to develop and progress within the business.
We're now looking for an experienced Service Advisor to join the team and play an important role in delivering an excellent customer experience while supporting the efficient running of the workshop.
The Role
As Service Advisor, you'll be the key link between customers and the workshop team.
You'll be responsible for welcoming customers, understanding their requirements, managing bookings, keeping customers updated and ensuring work is progressed efficiently from initial booking through to vehicle collection.
You'll work closely with the technicians and management team, ensuring information flows effectively between the front of house and workshop.
This is a customer-facing role where your communication, organisation and professionalism will be critical.
Key Responsibilities
- Welcome customers and provide a professional and friendly first point of contact.
- Manage customer bookings and vehicle check-ins.
- Understand customer requirements and accurately communicate them to the workshop.
- Liaise closely with technicians and management regarding vehicle progress.
- Keep customers informed throughout the repair process.
- Prepare estimates and communicate recommended repairs clearly.
- Manage job cards, invoices and associated administration. xgikmsk
- Use the workshop management system to maintain accurate records and maximise efficiency.
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