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- Tasks: Provide top-notch customer service and advise on vehicle parts in a dynamic call centre.
- Company: Join NAPA Auto Parts, a leader in the automotive industry with a global presence.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference by helping customers keep their vehicles running smoothly.
- Qualifications: 2+ years in commercial parts and a passion for customer service.
- Other info: Be part of a diverse team with opportunities for training and development.
The predicted salary is between 30000 - 42000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.
With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
Job Summary: Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.
Job Description:
- Advise customers on parts needed for their vehicles
- Interpret customer enquiries and provide accurate advice on parts
- Locate parts from inventory and order parts as required across multiple sites
- Process customer orders for parts and accessories to enable a one stop shop.
- Maintain customer database
- Provide advice on pricing and promotions
- Liaise with suppliers and manufacturers for parts information
- Preparing quotations and processing invoices
Responsibilities:
- Building strong relationships with internal teams and external customers
- Identifying, sourcing and ordering vehicle parts using manufacturer systems
- Preparing quotations and processing invoices
- Upholding maximum standards of customer service, quality and compliance
- Managing trade and workshop parts requirements
Qualifications:
- 2+ years commercial parts experience ideally in the aftermarket.
- Track record in customer service and sales targets.
- Familiarity with MAM Autopart (training available).
- Strong communication and problem-solving skills.
- Willingness to work as part of a team.
Alliance Automotive Group is an equal opportunities employer.
Call Centre Parts Advisor in Milton Keynes employer: Motion
Contact Detail:
Motion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Parts Advisor in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Call Centre Parts Advisor, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable with common customer queries and how to respond.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NAPA team.
We think you need these skills to ace Call Centre Parts Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Parts Advisor role. Highlight your experience in customer service and parts knowledge, as these are key for us at NAPA Auto Parts.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've excelled in similar roles and how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves advising customers and liaising with suppliers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Motion
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to discuss specific parts and their applications will show that you’re not just familiar with the terminology but also understand how they fit into the bigger picture of vehicle maintenance.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or complex enquiries. Practising these responses can help you demonstrate your problem-solving skills and ability to maintain high standards of service.
✨Familiarise Yourself with MAM Autopart
Even if you haven’t used MAM Autopart before, doing a bit of research can give you a leg up. Familiarity with the system will show your willingness to learn and adapt quickly, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows you’re genuinely interested and engaged, which can leave a lasting impression.
