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- Tasks: Assist customers via calls and emails, providing solutions and product advice.
- Company: Join a dynamic team at a leading automotive company in Exeter.
- Benefits: Enjoy 23 days annual leave, staff discounts, and a bonus scheme.
- Other info: Hybrid work model with a shorter 4-day work week.
- Why this job: Make a real impact on customer experiences while growing your skills.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for new Customer Service Advisors to join our team in Exeter! This is an office based role, so please ensure that you can reliably commute to: Unit 12 Norman Court, Budlake Road, Exeter, EX2 8PY.
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Product advice for vehicle components (training given)
- Handling pre-sale and post-sale customer service enquiries
- General office duties
- Liaising with suppliers, couriers and other departments in support of our customers
A shorter work week - 4 days per week, 8am to 7pm, with 1 hour of breaks. Various shifts available - to include 3 weekdays plus 1 weekend day.
Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best.
We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:
- 23 days annual leave (5.6 weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7-days a week
- Secure bike storage for any cyclists among you
- Company pension scheme
- Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
- Quarterly, reward and recognition awards!
- Bonus scheme.
So, if you’d like a new challenge and you think you’d be a good fit for our team, we’d love to hear from you!
Customer Service Advisor in Exeter employer: Motion
Contact Detail:
Motion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parts In Motion. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to solve a problem or handle a difficult customer. Be ready to share these experiences during your interview to demonstrate your ability to provide excellent customer service.
✨Tip Number 3
Show off your teamwork spirit! Since the role requires collaboration, be prepared to discuss how you've worked effectively in teams before. Highlight any specific examples where you contributed to a positive team dynamic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Exeter. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your problem-solving skills!
Be Yourself: We’re looking for dynamic individuals who can bring their personality to the team. Don’t be afraid to let your unique voice shine through in your application. Authenticity goes a long way in making a great first impression!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Use keywords from the job description and relate your experiences to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Motion
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their focus on customer experience and team dynamics will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Whether it's resolving a complaint or providing product advice, having these stories ready will demonstrate your problem-solving abilities and commitment to customer satisfaction.
✨Be a Team Player
Since this role requires collaboration across various channels, be ready to discuss how you work well in a team. Share instances where you've successfully collaborated with colleagues to achieve a common goal, highlighting your communication skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or opportunities for progression within the company. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.