At a Glance
- Tasks: Assist customers with orders and inquiries while building strong relationships.
- Company: Join Motion Industries, a leader in customer service excellence.
- Benefits: Enjoy healthcare options, retirement savings, and paid time off.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: High school diploma or GED; strong communication and multitasking skills.
The predicted salary is between 24000 - 30000 € per year.
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Customer Service Representative employer: Motion
At Motion Industries, we pride ourselves on being an exceptional employer, offering a supportive work culture that values reliability and strong communication. Located in London, ON, our Customer Service Representatives benefit from a comprehensive benefits package, including healthcare coverage and retirement savings, while enjoying opportunities for personal and professional growth within a collaborative team environment. Join us to build lasting customer relationships and contribute to meaningful process improvements in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motion Industries. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you’ve successfully managed customer interactions or resolved issues. This will demonstrate your reliability and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up email alerts for new job postings that match your interests, making your job search even easier!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like communication and organisation.
Showcase Your Skills:Don’t forget to mention your strong communication skills and attention to detail. These are key for this role, so give examples of how you've used them in past jobs or experiences.
Be Professional Yet Friendly:When writing your application, keep it professional but let your personality shine through. We love candidates who can connect with customers, so a friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you can set up alerts for future opportunities!
How to prepare for a job interview at Motion
✨Know the Company Inside Out
Before your interview, take some time to research Motion Industries. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or resolve a challenging situation. Be ready to discuss these during the interview, as it will highlight your ability to manage customer needs effectively and maintain satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Service team faces. This shows that you're engaged and serious about finding the right fit for both you and the company.
