At a Glance
- Tasks: Assist customers, solve queries, and enhance their experience with our innovative ski coaching product.
- Company: Join Motion Metrics, a dynamic sports tech scale-up revolutionising skiing with cutting-edge technology.
- Benefits: Earn UK National Living Wage, enjoy subsidised accommodation in Innsbruck, and get a ski season pass.
- Other info: Flexible work policy in London and an exciting internship in a vibrant university town.
- Why this job: Experience the thrill of working in the Alps while gaining valuable insights into customer success.
- Qualifications: Outgoing, organised, and customer-focused individuals; previous experience is a plus but not required.
The predicted salary is between 12 - 12 £ per hour.
About the company
Motion Metrics Ltd is a London‑based sports technology scale‑up with offices in London (UK) and Innsbruck (Austria). Our first product, Carv, is the world’s first digital ski coach. Carv’s smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real‑time coaching. We have worked with top‑level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) and Interski to create algorithms that effectively assess ski technique. Carv gives real‑time feedback through your headphones, to help take your skiing to the next level through practical, skier‑specific advice. Carv is pioneering a new type of sports wearable device within the fast‑growing sports‑tech industry.
This is an outstanding opportunity to work in a fast‑growing, sports technology scale‑up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.
About the role
We’re looking for individuals to help us forge this new path within the sports‑tech industry. After onboarding and training, successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations. The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world‑renowned snowsports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy.
What you’ll do
- Process and respond to customer queries through all Carv communication channels.
- Answer incoming customer calls regarding billing issues, product queries and general customer concerns.
- Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella.
- Work as part of a team of interns to help drive success by problem‑solving and turning frustrated clients into repeat customers.
- Work on cases with other departments during specific rotations.
- Work closely with the Operations and Product team, providing a direct impact on the business from day one.
We’re looking for outgoing, customer‑focused individuals, with the ability to produce high‑quality work both as part of a team and on their own initiative. Previous experience in a customer‑facing role would be advantageous but is not required. A knack for problem‑solving is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. Successful candidates will have a strong command of the company’s customer success policies and be well‑trained in product knowledge — critical for offering quick and accurate assistance to customers.
This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps while also gaining insight into the fast‑paced, dynamic work environment of a successful sports‑tech startup.
We're looking for someone who:
- Is friendly and articulate, and fluent in English.
- Is an outgoing person who is organised and diligent.
- Is effective at communicating in person, over the phone and through email.
- Is able to form and communicate ideas in a clear and concise manner.
- Enjoys working in close collaboration with team members while also having the capacity to self‑manage and prioritise their workload independently.
- Is patient and able to deal with difficult or frustrated customers in a positive and professional manner.
- Thrives in a fast‑moving and evolving work environment.
- Is computer literate, with good knowledge of Google Docs, Excel and Slides, and the confidence to get to grips quickly with internal software systems.
Advantageous, but not required:
- A skier with a love of the great outdoors and some knowledge of ski technique and equipment.
- Conversational German skills.
Location
The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy allowing a flexible approach to working both from home and the office. The internship will also include assigned time in Innsbruck, Austria during the ski season.
Duration
This role is 37.5 hours per week worked on a rota with other interns, including evening and weekend shifts.
Remuneration
UK National Living Wage. Opportunity to work from Innsbruck office with fully‑subsidised accommodation in the company flats. Innsbruck season pass for local ski resorts. Travel to and from Innsbruck.
Applications
Applications will formally close on 30 June 2026, although roles may be filled before then as we offer on a rolling basis.
Customer Success Intern (26/27 Winter) employer: Motion Metrics Ltd
Motion Metrics Ltd is an exceptional employer, offering a unique opportunity to work in the vibrant sports technology sector while enjoying the stunning backdrop of Innsbruck during the ski season. With a flexible work policy in London and fully-subsidised accommodation in Austria, interns will gain invaluable experience across various business operations, all within a supportive and dynamic team environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern (26/27 Winter)
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Motion Metrics Ltd for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Intern (26/27 Winter)
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Motion Metrics Ltd know you’re keen to grow alongside their team.
How to prepare for a job interview at Motion Metrics Ltd
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Motion Metrics Ltd.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
