At a Glance
- Tasks: Assist customers, solve queries, and enhance their experience with our innovative ski coaching product.
- Company: Join Motion Metrics, a dynamic sports tech scale-up revolutionising skiing with cutting-edge technology.
- Benefits: Enjoy a competitive salary, subsidised accommodation in Innsbruck, and an unforgettable winter experience.
- Other info: Flexible work policy in London and a vibrant internship environment in Innsbruck.
- Why this job: Gain hands-on experience in customer success while living and skiing in the stunning Alps.
- Qualifications: Outgoing, organised individuals with problem-solving skills; previous customer service experience is a plus.
The predicted salary is between 12 - 12 £ per hour.
Motion Metrics Ltd is a London-based, sports technology scale-up with offices in London (UK) and Innsbruck (Austria). Our first product is Carv, the world's first digital ski coach. Our smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real-time coaching.
We have worked with top-level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) & Interski to create algorithms that effectively assess ski technique. Carv gives real-time feedback through your headphones, to help take your skiing to the next level through practical, skier-specific advice.
Carv is pioneering a new type of sports wearable device within the fast-growing sports-tech industry. This far, sports wearables have focused on tracking and motivation. But Carv offers a teaching and coaching service, forging a new path within this sector. Carv has the capacity to transform ski technique by providing one-on-one coaching for each day of skiing — and we’re then able to use the learnings from thousands of athletes to improve the technique of an individual skier in fun, interactive and effective ways.
This is an outstanding opportunity to work in a fast-growing, sports technology scale-up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.
About the role
We’re looking for individuals to help us forge this new path within the sports-tech industry. After onboarding and training, the successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world-renowned snowsports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. It’s a fun opportunity to live, work and ski with senior members of the team and gain exposure to the wider business and day-to-day operations.
Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy. We have two internship phasings:
- September 2026 — March 2027
- November 2026 — April 2027
What you'll do
- Process and respond to customer queries through all Carv communication channels
- Answer incoming customer calls regarding billing issues, product queries and general customer concerns
- Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella
- Be part of a team of interns to help drive success by problem-solving and turning frustrated clients into repeat customers
- Work on cases with other departments while in specific rotations
- Work closely with the Operations and Product team, providing a direct impact on the business from day one
We’re looking for outgoing, customer-focused individuals, with the ability to produce high-quality work both as part of a team and under their own initiative. Previous experience working in a customer-facing role would be advantageous, but is not required. A knack for problem-solving however, is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem.
The successful candidates for this role will have a strong command of the company’s customer success policies and be well-trained in product knowledge — critical for offering quick and accurate assistance to customers. This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps, while also gaining insight into the fast-paced, dynamic work environment of a successful sports-tech startup.
We’re looking for someone who:
- Is friendly and articulate, and fluent in English
- Is an outgoing person that is organised and diligent
- Is effective at communicating in person, over the phone and through email
- Is able to form and communicate ideas in a clear and concise manner
- Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
- Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
- Thrives in a fast-moving and evolving work environment
- Is computer literate, with good knowledge of Google Docs, Excel and Slides, as well as the confidence to get to grips quickly with internal software systems
Advantageous, but not required:
- A skier with a love of the great outdoors and some knowledge of ski technique and equipment
- Conversational German skills
Location:
The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy to allow a flexible approach to working both from home and the office. The internship will also include assigned time in Innsbruck, Austria during the ski season. Innsbruck is a vibrant and well-connected university town with ski resorts all over the local area — known as the “heart of the Alps” and the perfect mountain base.
Duration:
Two phasings, one from September 2026 to March 2027 — and the other from November 2026 until April 2027. This role is 37.5 hours per week worked on a rota with the other interns. This will include evening and weekend shifts.
Remuneration:
UK National Living Wage. Opportunity to work from Innsbruck office with fully-subsidised accommodation in the company flats. Innsbruck season pass for local ski resorts. Travel to and from Innsbruck.
Applications:
Fill out the form below to apply! Applications will formally close on 30 June 2026, although roles may be filled before then as we offer on a rolling basis.
Customer Success Intern (26/27 Winter) in London employer: Motion Metrics group
Motion Metrics Ltd is an exceptional employer, offering a unique opportunity to work in the vibrant city of Innsbruck during the ski season while also being part of a dynamic team in London. With a strong focus on employee growth and a flexible work culture, interns will gain invaluable experience in customer success within the fast-paced sports technology sector, all while enjoying fully-subsidised accommodation and access to world-class ski resorts. This role not only promises professional development but also the chance to live and work in one of the most beautiful alpine locations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern (26/27 Winter) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in Customer Success roles. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Carv's product inside out. Try using the app or reading up on ski techniques. Showing genuine interest in what we do will definitely impress the team!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've turned a frustrated customer into a happy one. We love seeing how you handle challenges and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our awesome team at Motion Metrics!
We think you need these skills to ace Customer Success Intern (26/27 Winter) in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for skiing and customer success.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant customer service experience or problem-solving skills that make you a great fit for our team.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in the Alps.
How to prepare for a job interview at Motion Metrics group
✨Know Your Stuff
Before the interview, make sure you understand Carv and its unique offerings. Familiarise yourself with how the product works and the technology behind it. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Your Passion for Customer Success
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your problem-solving skills and your ability to turn frustrated customers into happy ones.
✨Be Ready to Collaborate
The internship involves working closely with various teams, so demonstrate your teamwork skills. Prepare to discuss how you've worked effectively in a team setting before, and be open to sharing ideas on how to improve customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, the team you'll be working with, or the challenges they face in customer success. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
