Field Application Engineer - Software in Surrey

Purpose of the Role

The Field Application Engineer will support customers use of Motion applied hardware, embedded software, off-car configuration and data analysis software. This role has a primary focus on software, including helping customers use our ATLAS ecosystem. ATLAS is a real-time telemetry and analysis ecosystem used by engineers in F1, NASCAR, IndyCar, WEC, Formula E, E1 and other racing series. It provides teams with an end-to-end pipeline that captures high-frequency data from ECUs and sensors, distributes it through the ATLAS Data Server and the Kafka backed streaming architecture for low latency delivery to geo-dispersed teams, stores it in SQLRace (SQL Server) or Parquet for high-volume data analysis, and visualises it in ATLAS Viewer. Integrated into daily operations, ATLAS facilitates real-time monitoring, diagnosis, analysis and decision making for trackside and remote teams. Its public APIs and opensource libraries allow teams to extend their infrastructure to ingest third-party data sources or automate postprocessing in Python, C# and MATLAB, enabling highly customisable, data-driven engineering workflows.

You will interact with other departments across the company to help customers maximise the value of Motion Applied products. This role may include worldwide travel, unsocial hours and weekend work. You will represent the customer internally, to position positively and steer future development and influence the product strategy. The role will focus on providing general support across the Motion Applied motorsport customer base, including customers competing in F1, NASCAR, WEC, IMSA, Formula E, IndyCar and MotoGP.

Principal Accountabilities

• Provide support at the track, remotely and at customer premises.
• Represent the customer’s viewpoint within Motion Applied.
• Work with internal teams to push through issue resolution.
• Assist with improving departmental procedures and knowledge base.
• Produce demos and examples to help customers extract maximum value from Motion Applied products.
• Take on development projects as required and drive these forward with minimal supervision.
• Diagnose customer issues, probing problems to objectively understand whether it is a failure of the system or its environment.
• Recognise opportunity to add value with additional Motion Applied products or solutions.

Knowledge, Skills, Qualifications and Experience

• Accurately interpret observations noted in the field to advise solutions or escalate appropriately.
• Diagnose software problems under pressure with a detailed and methodical approach.
• Good communicator with the ability to capture information quickly and accurately.
• Good understanding of the electronic elements of motorsport systems and powertrains, including the characteristics of typical sensors and actuators used in motorsport.
• Experience of working trackside in a motorsport environment.
• Educated to graduate level and awarded a minimum of an Upper Second-Class Honours Degree (2:1) in a relevant software, computer science or engineering discipline. Equivalent experience will also be considered.
• Experience of the following tools beneficial: Programming languages such as Python, MATLAB (and Simulink), C#, Excel VBA - interfacing with product APIs.
• Familiarity with timeseries data and analysis.
• Understanding of data streaming brokers, including Kafka, and containerised deployments, including Docker and Kubernetes.
• Data analysis tools such as ATLAS.
• ECU set-up tools such as System Monitor.

What we can offer you

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields. At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible working policies, including Hybrid Working.
• Life assurance to the value of 4 times base salary.
• Opportunity to join the Motion Applied Pension Plan.
• Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
• Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful completion of their probationary period.

Who we are

Motion Applied are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach. Motion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.