About Motion Applied Connected Intelligence is a leading provider of connectivity solutions for the transport and mobility sector, delivering innovative technology that helps operators and passengers stay connected wherever they travel. Drawing on our Formula One heritage, we combine advanced technology, data-driven insights and managed services to solve some of the industry's most complex connectivity challenges. Whether enhancing the passenger experience through reliable onboard WIFI connectivity or supporting critical operational systems onboard, Motion Applied enables their customers to operate more efficiently and deliver a reliable, connected journey. Purpose of the Role As a Customer Success Manager at Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This role combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving ongoing customer satisfaction, retention and growth. The role will act as the primary customer contact for operational, service and day-to-day enquiries and escalations, working closely with customers, suppliers and internal teams to deliver excellent service outcomes for our customers. Key Responsibilities Service Delivery Own service delivery across assigned customer accounts. Monitor and manage SLAs, KPIs and service performance. Lead customer and supplier service reviews and regular operations meetings. Act as the escalation point for major incidents and service issues. Drive ITIL best practices across Incident, Problem, Change and Service Level Management. Lead continual service improvement initiatives. Ensure successful transition of projects into live operational support. Manage our tiered support teams to ensure best practice and high-quality service output. Customer Success
Customer Success Manager in Surrey employer: Motion Applied
At Motion Applied, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our flexible working policies, comprehensive benefits including enhanced parental leave, and opportunities for professional development in a dynamic tech environment. Located in central Woking, we offer a vibrant workplace where relationships thrive, and employees are empowered to contribute to cutting-edge solutions in the transport industry.
