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- Tasks: Engage with customers, resolve queries, and promote our online account management portal.
- Company: Motia, a leading fleet solutions provider in the UK.
- Benefits: Competitive salary, 25 days leave, free breakfast, and early Friday finishes.
- Other info: Enjoy sociable hours with no weekends or evenings in a dynamic environment.
- Why this job: Join a fun, supportive team and make a real difference for our customers.
- Qualifications: Customer-focused, enthusiastic communicator with a willingness to learn.
The predicted salary is between 26782 - 26782 £ per year.
About us
At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
About the role
As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers. You will be responsible for engaging with our customers, providing a high level of customer service, managing customers queries and promoting the benefits of our online account management portal. In addition to fuel cards, we offer a wide range of fleet products to discuss and cross sell to customers. Please note this role is based at our North Leeds office - LS16 6QY.
Responsibilities:
- Provide and deliver the best possible customer service
- Take inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence
- Analyse and resolve customer issues in required time frame
- Ensure customers are aware and know how to use our online Account Management portal.
- Confirming and updating customers data and information
- Discuss and cross sell our full range of fleet products
Requirements
Our friendly, consultative and knowledgeable approach to everything we do sets us apart from our competitors and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be:
- Customer focused
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic salary - £26,782 per annum
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 25 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Inbound Customer Service Executive in Leeds employer: Motia
Contact Detail:
Motia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motia. Understand their fleet solutions and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound friendly and engaging. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Inbound Customer Service Executive in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged with customers in the past and resolved their queries. Use specific examples to demonstrate your friendly and consultative approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention our online account management portal and how you can help customers navigate it. This shows us you’ve done your homework!
Be Enthusiastic!: Let your passion for customer service shine through in your application. We love enthusiastic candidates who are eager to learn about our products and services. A positive attitude can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Motia
✨Know the Company Inside Out
Before your interview, take some time to research Motia and its fleet solutions. Understand their services, culture, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Customer Service Skills
As an Inbound Customer Service Executive, you'll need to demonstrate your ability to engage with customers. Prepare examples of how you've successfully resolved customer queries in the past, highlighting your friendly and consultative approach.
✨Familiarise Yourself with Their Products
Make sure you know about the range of fleet products Motia offers. Being able to discuss these during your interview will show that you're proactive and eager to learn, which is exactly what they’re looking for.
✨Practice Your Communication Style
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.