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- Tasks: Build strong customer relationships and support their journey with our innovative fleet solutions.
- Company: Join Motia, a leading provider of fleet solutions in the UK.
- Benefits: Enjoy a competitive salary, monthly commission, and 25 days annual leave.
- Why this job: Be part of a fun, supportive team that values your growth and success.
- Qualifications: Previous contact centre experience and a passion for customer service.
- Other info: Sociable hours, early Friday finishes, and a dress-down office culture.
The predicted salary is between 25727 - 30000 £ per year.
At Motia, we're not just about Fuel Cards; we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you.
As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers, maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions. Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).
Duties and Responsibilities- Maintain excellent relationships with your customer portfolio - understanding your customers' current and future EV journey and key drivers for usage.
- Discuss and cross-sell our full range of fleet products and services.
- Contact customers that have been passed over from New Business and Customer Support.
- Provide and deliver the best possible customer service.
- Review and respond to customer emails and correspondence.
- Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
- Confirm and update customers' data and information.
- Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
- Monthly commission subject to KPI's being achieved.
- Previous, tenured contact/call centre experience is a requirement for this position.
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
- Basic salary - £25,727 per annum.
- Monthly commission - OTE £350 per month.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 25 days annual leave.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
Customer Relationship Manager in Leeds employer: Motia
Contact Detail:
Motia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research Motia's fleet solutions and their new Electric Vehicle products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Relationship Manager, you'll need to engage with customers effectively. Role-play with a friend or use our StudySmarter resources to polish your phone manner and customer service approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Motia and ready to contribute to their innovative culture.
We think you need these skills to ace Customer Relationship Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relationship Manager role. Highlight your previous contact centre experience and any customer-focused achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your skills align with our mission at Motia. Let us know why you're excited about working with our fleet products, especially the new EV solutions.
Show Off Your Communication Skills: As a Customer Relationship Manager, communication is key! Make sure your application reflects your ability to engage with customers effectively. We love seeing examples of how you've maintained relationships or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy to do!
How to prepare for a job interview at Motia
✨Know Your Customer
Before the interview, research Motia and their fleet solutions, especially their Electric Vehicle products. Understanding their customer base and how they support over 50,000 customers will help you demonstrate your enthusiasm for the role and show that you're ready to engage with their portfolio.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss your approach to handling customer queries and how you ensure excellent service, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires you to manage multiple customer accounts effectively. Bring examples of how you've prioritised workloads or organised tasks in previous roles. This will show that you can handle the demands of the position and keep everything running smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Customer Relationship Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.