At a Glance
- Tasks: Engage with customers, resolve queries, and promote our online account management portal.
- Company: Motia, a leading fleet solutions provider with a collaborative culture.
- Benefits: Competitive salary, 25 days leave, free breakfast, and early Friday finishes.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
- Why this job: Join a fun team and make a real difference in customer service.
- Qualifications: Customer-focused, enthusiastic communicator, and eager to learn about fleet services.
The predicted salary is between 26782 - 26782 € per year.
At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers. You will be responsible for engaging with our customers, providing a high level of customer service, managing customers' queries and promoting the benefits of our online account management portal. In addition to fuel cards, we offer a wide range of fleet products to discuss and cross-sell to customers. Please note this role is based at our North Leeds office - LS16 6QY.
Responsibilities:- Provide and deliver the best possible customer service
- Take inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence
- Analyse and resolve customer issues in required time frame
- Ensure customers are aware and know how to use our online Account Management portal.
- Confirming and updating customers' data and information
- Discuss and cross-sell our full range of fleet products
- Customer focused
- Be enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Be eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
- Basic salary - £26,782 per annum
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 25 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Inbound Customer Service Executive employer: Motia
At Motia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. As an Inbound Customer Service Executive in our North Leeds office, you will enjoy a supportive environment with opportunities for personal growth, a competitive salary, and generous benefits including additional leave for your birthday and early finishes on Fridays. Join us to be part of a team that values your contributions and fosters your career development while serving over 55,000 customers nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motia. Understand their fleet solutions and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound friendly and engaging. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but a career where you can grow.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Inbound Customer Service Executive
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve engaged with customers and resolved their queries in a friendly manner, just like we do at Motia!
Be Enthusiastic!:Let your passion for helping customers shine through in your application. We love enthusiastic candidates who are eager to learn about our products and services, so don’t hold back on showing us your excitement!
Tailor Your Application:Make sure to customise your application to fit the role of Inbound Customer Service Executive. Mention specific skills that align with the responsibilities listed in the job description, like your ability to manage queries and promote online services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Motia. Don’t miss out!
How to prepare for a job interview at Motia
✨Know the Company Inside Out
Before your interview, take some time to research Motia. Understand their fleet solutions, the services they offer, and their customer base. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As an Inbound Customer Service Executive, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to resolve queries in a friendly manner and how you’ve gone the extra mile for customers.
✨Practice Your Communication Style
Since this role requires a good telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on being engaging and enthusiastic, as this will reflect well on your ability to connect with customers.
✨Be Ready to Discuss Cross-Selling
Familiarise yourself with the range of fleet products Motia offers. Think about how you can promote these products during customer interactions. Be prepared to discuss strategies for cross-selling and how you would approach conversations to ensure customers are aware of all available options.
