At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and promoting our online services.
- Company: Motia, a vibrant company in Leeds with a focus on customer satisfaction.
- Benefits: Competitive salary, sociable hours, free breakfast, and extra annual leave.
- Other info: Join a supportive team and make a difference every day.
- Why this job: Enjoy a work-life balance with no weekends and early Fridays!
- Qualifications: Customer-oriented attitude and great telephone skills.
The predicted salary is between 26782 - 26782 € per year.
Motia in Leeds seeks an Inbound Customer Service Executive to be the first point of contact for customers. This role focuses on providing excellent service, resolving queries through calls and emails, and promoting the online account management portal.
The ideal candidate will be customer-oriented, enthusiastic, and possess a good telephone manner.
The position offers a competitive salary of £26,782, sociable hours without weekends, and additional perks like free breakfast and extra annual leave.
Inbound Customer Service Exec – No Weekends, Early Friday employer: Motia
Motia in Leeds is an exceptional employer that prioritises employee well-being and work-life balance, offering a competitive salary of £26,782 along with sociable hours that ensure no weekend work. Our vibrant work culture fosters enthusiasm and collaboration, while unique benefits such as free breakfast and additional annual leave enhance the overall employee experience, making it a rewarding place to grow your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Exec – No Weekends, Early Friday
✨Tip Number 1
Make sure you know the company inside out! Research Motia and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, get comfortable with handling calls. You can even role-play with a friend to nail down your telephone manner and ensure you sound enthusiastic and professional.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready will show that you’re proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Customer Service Exec – No Weekends, Early Friday
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've handled queries and provided excellent service in the past, so share specific examples that showcase your skills!
Be Enthusiastic!:We love a positive attitude! When writing your application, let your enthusiasm shine through. Use an upbeat tone and express your excitement about the role and working with us at Motia.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities of the Inbound Customer Service Executive role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motia
✨Know the Company
Before your interview, take some time to research Motia. Understand their values, mission, and what they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples from your past experiences where you resolved customer queries effectively. Highlight your enthusiasm and ability to handle calls and emails with a positive attitude.
✨Practice Your Telephone Manner
As the first point of contact for customers, your telephone manner is crucial. Practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling different types of customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest and helps you determine if it's the right fit for you.
