At a Glance
- Tasks: Build strong customer relationships and provide top-notch service while promoting our fleet solutions.
- Company: Join Motia, a leader in innovative fleet solutions with a vibrant culture.
- Benefits: Enjoy a competitive salary, monthly commission, free breakfast, and 25 days annual leave.
- Other info: Work in a fun, supportive environment with sociable hours and great career growth opportunities.
- Why this job: Make a real impact by helping customers navigate their EV journey and fleet needs.
- Qualifications: Previous contact centre experience and a passion for customer service are essential.
The predicted salary is between 25727 - 25727 € per year.
At Motia, we are at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We are committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you are passionate about sales, technology, customer service, or management, you will find opportunities here that will challenge, inspire, and reward you. Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).
Duties and Responsibilities
- Maintain excellent relationships with your customer portfolio - understanding your customers' current and future EV journey and key drivers for usage.
- Discuss and cross sell our full range of fleet products and services.
- Contact customers that have been passed over from New Business and Customer Support.
- Provide and deliver the best possible customer service.
- Review and respond to customer emails and correspondence.
- Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
- Confirm and update customers' data and information.
- Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
Requirements
- Previous, tenured contact/call centre experience is a requirement for this position.
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic salary - £25,727 per annum.
- Monthly commission - OTE £350 per month.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 25 days annual leave.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Relationship Manager employer: Motia
At Motia, we pride ourselves on being a leading provider of fleet solutions, where our employees are at the heart of our success. Our Lawnswood office in North Leeds offers a vibrant and supportive work culture, with opportunities for personal and professional growth, competitive salaries, and a range of benefits including an early finish on Fridays and additional leave for your birthday. Join us to be part of a dynamic team that values innovation and collaboration, ensuring you can build a fulfilling career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Motia on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Relationship Manager role.
✨Tip Number 2
Prepare for the interview by understanding Motia's fleet solutions inside out. Familiarise yourself with their products and services, especially how they can benefit customers in their EV journey. This will show your enthusiasm and commitment!
✨Tip Number 3
Practice your communication skills! Since this role is all about maintaining excellent customer relationships, consider role-playing common customer scenarios with a friend. This will help you feel more confident when discussing solutions during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Motia team and ready to contribute to their innovative culture.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've maintained relationships and provided excellent service in the past, as this is key for the Customer Relationship Manager role.
Be Enthusiastic!:Let your passion shine through in your written application. We love candidates who are excited about the opportunity to learn and grow with us, so don’t hold back on showing your enthusiasm for the role and our fleet solutions.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the duties listed in the job description, especially around understanding customer needs and cross-selling products.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Motia
✨Know Your Customer Journey
Before the interview, take some time to understand the customer journey in the context of fleet solutions. Familiarise yourself with how Motia supports its customers through their EV journey and be ready to discuss how you can enhance those relationships.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples from your previous roles where you successfully managed customer interactions, resolved issues, or cross-sold products. This will demonstrate your ability to connect with customers effectively.
✨Understand the Product Range
Dive deep into Motia's fleet products and services. Knowing the ins and outs of what you’ll be selling will not only impress your interviewers but also show your enthusiasm for the role. Be prepared to discuss how you would approach selling these products.
✨Prepare Questions About Company Culture
Motia values collaboration and growth, so come prepared with questions that reflect your interest in their culture. Ask about team dynamics, opportunities for professional development, or how they support employees in achieving their career goals.
