At a Glance
- Tasks: Provide top-notch customer support and resolve technical queries for our clients.
- Company: Join Motia, a leading fleet solutions provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday leave.
- Other info: Work in a fun environment with no weekends or evenings!
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Customer service experience preferred; tech support knowledge is a plus.
The predicted salary is between 24000 - 25989 £ per year.
About us: At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
About the role: Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.
Duties & Responsibilities:
- Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal.
- Log calls accurately, with a high level of detail on our CRM system.
- Proactively deal with Customers queries.
- Carry out support query resolutions.
- Assist in retrieving CCTV footage for customers via the Motia Portal.
- Provide information to customers on request.
- Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required.
- Set up of tracking equipment, both software and hardware.
- Maintain a positive attitude and a high level of customer service.
Requirements:
- Experience working in a customer facing role preferred but not essential.
- Experience of working within a tech support role would be preferred but not essential.
- Experience in software support is beneficial.
- Working knowledge of Microsoft Office necessary.
- Patient and polite with excellent customer service skills.
- Professional and confident communicator.
- Fast learner who can adapt to new systems quickly.
- Strong problem-solving skills.
- Ability to work well individually and as part of a team.
- Accuracy and attention to detail.
Benefits:
- Free parking available.
- Basic salary - £26,875.
- Annual Bonus - up to £2000 per annum.
- 25 days annual leave plus bank holidays.
- An additional day annual leave for your birthday (after 1 year service).
- Holiday purchase scheme up to 5 days (after 2 years service).
- Sociable working hours, no weekends or evenings.
- Fun, supportive working environment.
- Pension.
- 4 x salary life assurance.
Telematics Support Advisor in Antrim employer: Motia
At Motia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. As a Telematics Support Advisor, you'll enjoy a supportive environment with opportunities for personal and professional growth, alongside competitive benefits such as a generous annual leave policy, a bonus scheme, and sociable working hours. Join us in our mission to empower businesses across the UK while building a rewarding career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Telematics Support Advisor in Antrim
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telematics Support Advisor in Antrim
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motia:Your cover letter is your chance to shine! Tell us why you want to work at Motia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motia!
How to prepare for a job interview at Motia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
