At a Glance
- Tasks: Provide top-notch customer support and resolve queries for our tech-savvy clients.
- Company: Join Motia, a leading fleet solutions provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days holiday plus your birthday off!
- Other info: Work in a fun, supportive environment with no weekends or evenings!
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; tech support skills are a bonus.
The predicted salary is between 24000 - 25989 £ per year.
About us
At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
About the role
Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.
Duties & Responsibilities
- Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal.
- Log calls accurately, with a high level of detail on our CRM system.
- Proactively deal with Customers queries.
- Carry out support query resolutions.
- Assist in retrieving CCTV footage for customers via the Motia Portal.
- Provide information to customers on request.
- Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required.
- Set up of tracking equipment, both software and hardware.
- Maintain a positive attitude and a high level of customer service.
Qualifications
- Experience working in a customer facing role preferred but not essential.
- Experience of working within a tech support role would be preferred but not essential.
- Experience in software support is beneficial.
- Working knowledge of Microsoft Office necessary.
- Patient and polite with excellent customer service skills.
- Professional and confident communicator.
- Fast learner who can adapt to new systems quickly.
- Strong problem-solving skills.
- Ability to work well individually and as part of a team.
- Accuracy and attention to detail.
Benefits
- Free parking available.
- Basic salary - £26,875.
- Annual Bonus - up to £2000 per annum.
- 25 days annual leave plus bank holidays.
- An additional day annual leave for your birthday (after 1 year service).
- Holiday purchase scheme up to 5 days (after 2 years service).
- Sociable working hours, no weekends or evenings.
- Fun, supportive working environment.
- Pension 4 x salary life assurance.
Telematics Support Advisor employer: Motia, Inc.
At Motia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. As a Telematics Support Advisor, you'll enjoy a supportive environment with opportunities for personal and professional growth, alongside competitive benefits such as a generous annual leave policy and a bonus scheme. Located in the UK, our commitment to employee well-being ensures you can build a fulfilling career while making a meaningful impact on our customers' experiences.
