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- Tasks: Engage with customers, resolve queries, and promote our online account management portal.
- Company: Join a leading fleet solutions company with a vibrant culture.
- Benefits: Competitive salary, free breakfast, 25 days leave, and early Friday finishes.
- Other info: Enjoy a fun, supportive environment with no weekend or evening shifts.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Customer-focused, enthusiastic, and great communication skills required.
The predicted salary is between 26782 - 26782 £ per year.
About us At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
About the role As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers. You will be responsible for engaging with our customers, providing a high level of customer service, managing customers queries and promoting the benefits of our online account management portal. In addition to fuel cards, we offer a wide range of fleet products to discuss and cross sell to customers. Please note this role is based at our North Leeds office - LS16 6QY.
Responsibilities:
- Provide and deliver the best possible customer service
- Take inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence
- Analyse and resolve customer issues in required time frame
- Ensure customers are aware and know how to use our online Account Management portal.
- Confirming and updating customers data and information
- Discuss and cross sell our full range of fleet products
Ideal candidate
- Customer focused
- Be enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Be eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits:
- Basic salary - £26,782 per annum
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 25 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Inbound Customer Service Executive in Leeds employer: Motia, Inc.
Contact Detail:
Motia, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motia. Understand their fleet solutions and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound friendly and engaging. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Show off your enthusiasm! When you’re speaking with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Inbound Customer Service Executive in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged with customers in the past and resolved their queries. Use specific examples to demonstrate your friendly and consultative approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention our online account management portal and how you can help customers navigate it. This shows us you’re genuinely interested!
Be Enthusiastic!: Let your passion for customer service shine through in your application. We love enthusiastic candidates who are eager to learn about our products and services. A positive attitude can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Motia, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Motia and their fleet solutions. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Customer Service Skills
As an Inbound Customer Service Executive, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. Be ready to demonstrate your friendly and engaging manner during the interview.
✨Familiarise Yourself with Their Products
Make sure you know about the range of fleet products Motia offers, including the online account management portal. Being able to discuss these products confidently will impress your interviewers and show that you're eager to learn and contribute.
✨Practice Your Communication Skills
Since the role requires a good telephone manner and strong communication skills, practice answering common interview questions out loud. You could even do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.