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- Tasks: Build strong customer relationships and support their journey with our innovative fleet solutions.
- Company: Join Motia, a leading provider of fleet solutions in the UK.
- Benefits: Enjoy a competitive salary, monthly commission, free breakfast, and 25 days annual leave.
- Why this job: Be part of a dynamic team that values collaboration and innovation while making a real impact.
- Qualifications: Previous contact centre experience and a passion for customer service are essential.
- Other info: Sociable hours, early Friday finishes, and a fun, supportive work environment await you.
The predicted salary is between 25727 - 36000 £ per year.
At Motia, we’re not just about Fuel Cards; we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.
As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers, maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions. Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).
Duties and Responsibilities- Maintain excellent relationships with your customer portfolio – understanding your customers' current and future EV journey and key drivers for usage.
- Discuss and cross-sell our full range of fleet products and services.
- Contact customers that have been passed over from New Business and Customer Support.
- Provide and deliver the best possible customer service.
- Review and respond to customer emails and correspondence.
- Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
- Confirm and update customers’ data and information.
- Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
- Monthly commission subject to KPI’s being achieved.
Our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business.
The ideal person will be able to demonstrate the following skills:- Previous, tenured contact/call centre experience is a requirement for this position.
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Basic salary - £25,727 per annum
Monthly commission - OTE £350 per month.
An additional day annual leave for your birthday
Free breakfast
Sociable working hours, no weekends or evenings
Early Friday finish
Fun, supportive working environment
Dress down office
25 days annual leave
Pension
4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Relationship Manager in Leeds employer: Motia, Inc.
Contact Detail:
Motia, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Motia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Relationship Manager role.
✨Tip Number 2
Prepare for the interview by understanding Motia's products, especially the new Electric Vehicle solutions. Show us that you’re not just interested in the job, but also in how you can contribute to our innovative fleet solutions.
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you'll need to be a great communicator. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Motia team.
We think you need these skills to ace Customer Relationship Manager in Leeds
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and provided excellent service in the past, especially if you have experience in a contact or call centre.
Be Enthusiastic!: Let your passion shine through in your written application. We love candidates who are eager to learn about our products and services, so don’t hold back on expressing your excitement for the role!
Tailor Your Application: Take the time to customise your application to match the job description. Mention specific skills and experiences that align with what we’re looking for, especially around EV products and fleet solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Motia, Inc.
✨Know Your Customer Journey
Before the interview, take some time to research what a typical customer journey looks like for Motia's fleet solutions, especially regarding Electric Vehicle products. Understanding how customers interact with the services will help you demonstrate your customer-focused mindset during the interview.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories to highlight your enthusiasm and great telephone manner.
✨Be Ready to Discuss Cross-Selling
Motia values the ability to cross-sell products and services. Familiarise yourself with their full range of fleet products and think about how you would approach cross-selling in a way that benefits the customer. This will show that you're proactive and understand the importance of maximising customer loyalty.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role and the company culture. Ask about how they support employee growth and collaboration, as this aligns with their commitment to creating an environment where everyone can thrive. It shows you're genuinely interested in being part of their team.
