Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the IT team by resolving service desk issues and maintaining user devices.
- Company: Join Mothercare Global Brand, a leading company dedicated to supporting families worldwide.
- Benefits: Enjoy a collaborative work environment with opportunities for career growth and global exposure.
- Why this job: Be part of a dynamic team that values innovation and supports your professional development.
- Qualifications: A passion for IT, good communication skills, and a desire to learn are essential.
- Other info: Work from our new Head Office in Apsley and connect with brilliant minds.
The predicted salary is between 24000 - 36000 £ per year.
Mothercare Global Brand is looking for an IT Assistant to join its IT Team. The IT Assistant will be the first point of contact for service desk issues, policies and procedures. The primary objective of the role holder is to support the IT Support Manager in ensuring that end users are able to perform their daily duties without any technical obstacle. Within this there will be an element of proactive maintenance as well as the reactive tasks to be performed within given and achievable SLAs.
Key Accountabilities/Responsibilities
- Service desk – The role holder will support with some daily issues that come to the service desk and escalate all other day to day issues to the Technical Support Manager ensuring all issues are dealt with in a timely and expedient manner.
- Hardware support – The role holder will support the IT Support Manager in supporting end user devices which will include maintenance of the operating systems and other policy loaded software.
- Software support – Escalate any reported software issues to either the appropriate member of the IT team or the vendor directly to ensure that any software issues are dealt with in a timely and expedient manner.
- Hardware lifecycle management – Track the age of the device estate and where possible maintain the devices to ensure at least 5 years is achieved in the asset lifecycle. Where new devices are required, under the guidance of the IT Support manager ensure specification and price is obtained.
- Asset Tracking – Ensure that IT has an accurate and up to date log of all assets allocated to users.
- Starters & Leavers Management – Ensure that working with the business all new starter requests are fulfilled ensuring they have the right kit and the right access levels. Similarly ensure that all leaver requests are actioned, and access is revoked appropriately and when requested support the line managers with kit recovery.
- Daily Checks – Ensure physical checks are conducted regularly of the kit onsite within Head Office, this will be printers and meeting room devices. Escalate any action needed to be taken where something is found to be faulty to IT Support Manager.
- IT Admin - Process all invoices for IT team.
- Business Admin - Process Business Related administration such as processing of courier invoices for Product teams for sample assets and manage FedEx relationship.
Knowledge & Skills
- An interest in IT related processes with desire to learn and progress existing junior skills
- A good communicator
- A service centric individual with good people skills
- ITIL Knowledge would be an advantage but not essential
Best Things
If you’re looking for a career change, why not take your search global? Or at least to a global business with their home in the UK. Working from our new Head Office in Apsley, you’ll find opportunities that reach families and franchise partners all around the world. Whether you’re interested in product design, finance, people management or another passion, each of our teams offer a unique experience but the same chance to collaborate with brilliant people and grow your career.
IT Assistant employer: Mothercare PLC
Contact Detail:
Mothercare PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with common IT service desk issues and solutions. Being able to demonstrate your understanding of typical problems and how to resolve them will show that you're proactive and ready to support the team.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for users. Practice explaining technical concepts in simple terms, which will help you connect better with end users and showcase your people skills.
✨Tip Number 3
Gain a basic understanding of hardware and software lifecycle management. Knowing how to track and maintain devices will not only help you in the role but also impress the hiring team with your initiative.
✨Tip Number 4
Research ITIL principles, even if they're not essential. Showing that you have a grasp of these concepts can set you apart from other candidates and demonstrate your commitment to learning and growth in the IT field.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Assistant position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT skills, previous experience, and any relevant qualifications. Emphasise your communication skills and service-oriented mindset, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the IT Assistant role, particularly in service desk support and hardware management.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Mothercare PLC
✨Show Your IT Enthusiasm
Make sure to express your genuine interest in IT processes and your eagerness to learn. Highlight any relevant experiences or projects that demonstrate your passion for technology, as this will resonate well with the interviewers.
✨Communicate Clearly
As a potential IT Assistant, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Be prepared to discuss how you've effectively communicated in past roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you prioritise tasks, especially when dealing with service desk queries or hardware/software problems.
✨Understand the Role's Responsibilities
Familiarise yourself with the key accountabilities listed in the job description. Be ready to discuss how you would handle daily checks, asset tracking, and support for new starters and leavers, showing that you understand the role's demands.
