At a Glance
- Tasks: Lead and support a dynamic team while ensuring a welcoming environment for clients and guests.
- Company: Join Mother, a top creative company with a fun and collaborative culture.
- Benefits: Competitive salary, exciting events, and opportunities for personal growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Make a real impact by nurturing talent and creating unforgettable experiences.
- Qualifications: Experience in hospitality or events, with strong leadership and organisational skills.
The predicted salary is between 35000 - 38000 € per year.
Reports to: Facilities Manager & Head of Facilities
Location: The Biscuit Building, Shoreditch, London
Salary: tbc [£35,000 - £38,000 + benefits]
Hours: 9:00am to 6:00pm [additional hours occasionally required for evening events, approx. 5 per year]
About Mother: Mother is one of the world’s most respected, independent creative companies. We started around one table with three people, all of whom shared the washing up. 27 years on, Mother has offices in London, New York, Los Angeles, Shanghai, Singapore and Berlin. We create ideas for our clients that are embraced by popular culture and deliver more powerfully as a result. Our ambition is to be a destination for the most creative minds in the world. Our mission is to make the best work we can, have fun doing it, earn a living, and make our children proud along the way.
The Role: The Biscuit Building isn’t a "corporate office"—it’s a home away from home. A creative space inspiring collaboration and innovation, and we’re looking for a Crew Captain to help keep it ship shape. This is a newly created position blending team leadership of The Crew with top-tier hospitality, fast-paced facilities management, and event execution. We’re looking for someone with infectious energy and a ‘mothering’ sensibility, to truly make the role their own and nurture The Crew at a crucial time in their fledgling careers.
About The Crew: The Crew is our grassroots, entry level talent scheme, providing an alternative route into the industry for anyone looking to break into Adland, regardless of experience. The Crew essentially manage our office space, ensuring that every person who comes through our doors - our people, clients and guests - enjoy a first class Mother experience. It’s an extremely hands-on role, requiring energy, passion, organisation and resilience to juggle the wide variety of tasks and responsibilities in a fun, fast-paced environment. Throughout their 15 month placements they build foundational skills key to any and all job roles within Advertising (collaboration, communication, time management), whilst also gaining invaluable exposure to client work and creative processes. After completing the programme they’re given the opportunity to do a 6 month placement in the department of their choice.
Key Responsibilities & Areas of Impact:
- ‘Mothering’ The Crew: Manage, support, and lead our team of 6 Crew members. You’ll learn the intricacies of their roles to train, develop and support them with the daily running of Mother HQ. From daily building checks, to purchasing to inbox management. You’ll prioritise tasks, maximise efficiency, anticipate issues and find solutions. Acting as their supervisor and mentor, you’ll help them navigate a fast-paced creative environment and grow as individuals.
- Front of House & Hospitality: Ensure our home is constantly welcoming and immaculately presented. With up to 200 meetings a day, you will take ownership of ensuring all meeting rooms and breakout spaces look and feel perfect. You’ll manage client setups, ensuring our guests are attentively welcomed and refreshed. Offering and delivering tea, coffee, cakes, lunch orders, and treats as needed.
- Keeping things Ship Shape: Working into our H/O Facilities and Facilities Manager, you’ll provide a fast, proactive response to any maintenance issues. Where needed you’ll log issues, book and oversee the appropriate contractor.
- Pitch Support: You'll play a key role in new business pitches. Transforming spaces, sourcing props, and curating hospitality to build unforgettable experiences for prospective clients.
- Epic Events: You’ll own the operational requirements and logistics of internal gatherings and DAM [Downstairs at Mother] events. Collaborating with internal teams, setting-up the space, booking security and cleaners, managing recharge costs, and ensuring everything in the house is fully reset for the next morning.
- Household Budgeting: Act as the gatekeeper for our larger operations budget. Overseeing daily ad-hoc purchases and approving Crew spend. You’ll monitor key supplier contracts (post, courier, linen, and alcohol), and negotiate to ensure we get the best value.
About You:
- Your Background: You’ll likely come from a fast-paced production background, or a high-end hospitality or events environment. Looking to and are now looking for more standard daytime hours.
- High Standards: You have an uncompromising eye for detail when it comes to hospitality, building maintenance, and kitchen/pantry operations.
- Natural Leader: You genuinely enjoy training and guiding entry-level talent, helping them learn and grow without a hint of ego.
- Savvy & Sensible: You are comfortable handling budgets, pushing back on suppliers, and finding the best value without compromising on quality.
- The Mother Attitude: You have a positive, calming, 'can do' attitude, a lack of ego, and a willingness to get your hands dirty. You can think on your feet, adapt to change, and juggle a busy schedule with a smile.
Front of House Team Leader in London employer: Mother
At Mother, we pride ourselves on being an exceptional employer, offering a vibrant and creative work environment in the heart of Shoreditch. Our unique culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth, especially through our grassroots talent scheme, The Crew. With a focus on nurturing entry-level talent and a commitment to maintaining a welcoming atmosphere, we ensure that every team member feels valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you connect with the vibe of Mother and show that you're genuinely interested in being part of their creative family.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your leadership skills and experience in hospitality or events. Think about how you can bring that 'mothering' sensibility to The Crew and make a real impact on their development.
✨Tip Number 3
Be ready to showcase your problem-solving skills. In a fast-paced environment like Mother, things can change quickly. Prepare examples of how you've handled unexpected challenges in the past, especially in team settings.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Leader in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some of your unique flair into your cover letter and CV. Remember, we’re all about creativity here at Mother!
Tailor Your Application:Make sure to tailor your application specifically for the Crew Captain role. Highlight your relevant experience in hospitality or team leadership, and connect it back to how you can nurture The Crew. We love seeing how you fit into our vision!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured CV and cover letter that gets straight to the good stuff. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our creative family at Mother!
How to prepare for a job interview at Mother
✨Know Your Crew
Before the interview, take some time to understand the role of The Crew and how you can support them. Think about your past experiences in team leadership and how you can apply that to nurture entry-level talent. Be ready to share specific examples of how you've helped others grow in a fast-paced environment.
✨Show Off Your Hospitality Skills
Since this role involves front of house and hospitality, prepare to discuss your approach to creating welcoming environments. Bring examples of how you've ensured high standards in previous roles, whether in events or customer service. Highlight your attention to detail and how it contributes to a positive experience for guests.
✨Be Ready for Problem-Solving
The job requires quick thinking and proactive solutions. Think of scenarios where you've had to manage unexpected issues, whether in facilities management or event execution. Share how you approached these challenges and what the outcomes were, showcasing your resilience and organisational skills.
✨Embrace the Mother Attitude
This role is all about positivity and teamwork. During the interview, convey your 'can do' attitude and willingness to get involved in all aspects of the job. Share stories that demonstrate your adaptability and how you maintain a calm demeanour under pressure, as this will resonate well with the company culture.
