Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to ensure satisfaction and retention.
- Company: Join Mother, a fast-growing tech start-up revolutionising vending with cutting-edge IoT solutions.
- Benefits: Enjoy flexible home working, corporate perks, and the chance to work with top brands.
- Why this job: Be part of a dynamic team driving innovation in automated retail and making a real impact.
- Qualifications: Experience in client management and excellent communication skills are essential.
- Other info: Opportunity for growth in a rapidly expanding market with exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southwark/Wembley (flexible home working - 3 days office based)
Position Type: Permanent, Full-time
Hours: Monday to Friday: 9.00am to 5:30pm
The Company
Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality. We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa. Off the back of this success, we’ve had a huge amount of interest in our technology from leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure. As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.
The Role
Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base. Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.
Primary responsibilities:
- Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
- Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
- Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
- Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
- Support sales team with new business acquisition, pitches and site visits.
Previous Experience
- Proven experience in client account management.
- Experience in contract catering / facilities management settings would be particularly interesting but not essential.
- Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
- Excellent communication skills.
- Comfortable leading client facing stakeholder meetings and calls.
- Outstanding relationship management skills.
- Highly motivated, proactive, dedicated and creative.
Hours of Work: Predominately M-F between 9-5:30pm but occasional evening work attending events.
Client Relationship Manager employer: MOTHER
Contact Detail:
MOTHER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automated retail and IoT technology. Understanding the industry will not only help you during interviews but also demonstrate your genuine interest in the company and its innovative solutions.
✨Tip Number 2
Network with professionals in the vending and automated retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues or clients, which can give you insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to retain and grow accounts, as well as any experience you have with high-profile projects, to showcase your fit for the role.
✨Tip Number 4
Research Mother’s key clients and recent projects. Being knowledgeable about their partnerships and successes will allow you to tailor your conversations and show that you're ready to contribute to their ongoing growth.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and any specific achievements that demonstrate your ability to build strong client relationships. Use keywords from the job description to align your skills with what Mother is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the tech start-up environment. Mention your experience in managing high-profile projects and how you can contribute to Mother’s growth.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully led client meetings or negotiations in the past, as this is crucial for the role.
Highlight Proactivity and Creativity: Demonstrate your proactive approach by sharing instances where you took the initiative to improve client relationships or processes. This will show Mother that you are dedicated and capable of driving results.
How to prepare for a job interview at MOTHER
✨Know the Company Inside Out
Before your interview, make sure to research Mother thoroughly. Understand their technology, client base, and recent projects. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experience that highlight your ability to build and maintain strong client relationships. Be ready to discuss how you've successfully managed complex projects and resolved client issues.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your delivery.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to client management. Think of scenarios where you had to negotiate, resolve conflicts, or improve client satisfaction, and prepare structured responses.
