Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to ensure satisfaction and retention.
- Company: Join Mother, a fast-growing London tech start-up revolutionising vending with cutting-edge IoT solutions.
- Benefits: Enjoy flexible home working, corporate perks, and the chance to work with top brands like Apple and Amazon.
- Why this job: Be part of a dynamic team driving innovation in automated retail while making a real impact.
- Qualifications: Proven experience in client account management and excellent communication skills are essential.
- Other info: Opportunity for growth in a rapidly expanding market with exciting projects on the horizon.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southwark/Wembley (flexible home working - 3 days office based)
Position Type: Permanent, Full-time
Hours: Monday to Friday: 9.00am to 5:30pm
The Company
Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality. We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa.
Off the back of this success, we’ve had a huge amount of interest in our technology from leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure. As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.
The Role
Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base. Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.
Primary responsibilities:
- Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
- Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
- Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
- Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
- Support sales team with new business acquisition, pitches and site visits.
Previous Experience
- Proven experience in client account management.
- Experience in contract catering / facilities management settings would be particularly interesting but not essential.
- Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
- Excellent communication skills.
- Comfortable leading client facing stakeholder meetings and calls.
- Outstanding relationship management skills.
- Highly motivated, proactive, dedicated and creative.
Hours of Work:
Predominately M-F between 9-5:30pm but occasional evening work attending events.
Client Relationship Manager employer: MOTHER
Contact Detail:
MOTHER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automated retail and IoT technology. Understanding how these innovations impact client relationships will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the vending and automated retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Mother.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts, especially in high-pressure environments. Be ready to share specific examples of how you've successfully retained and grown client relationships in the past.
✨Tip Number 4
Research Mother’s key clients and recent projects. Being knowledgeable about their partnerships with major brands like Apple and Coca-Cola will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and any specific achievements that demonstrate your ability to build strong client relationships. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that relate to managing client accounts and how you can contribute to the company's growth. Personalise it to show you've done your research on Mother.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including examples of how you've successfully managed client relationships or led meetings in previous positions. This will help demonstrate your fit for the position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at MOTHER
✨Research the Company
Before your interview, take some time to understand Mother’s mission and values. Familiarise yourself with their technology and client base, especially the big names they work with. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past experience where you successfully handled complex projects or resolved client issues, as this will demonstrate your capability.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. During the interview, practice clear and concise responses. Be prepared to discuss how you would approach client meetings and negotiations, highlighting your ability to build strong relationships.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future plans or their approach to client management. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
