Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to ensure satisfaction and retention.
- Company: Join Mother, a fast-growing London tech start-up revolutionising vending with cutting-edge IoT solutions.
- Benefits: Enjoy flexible home working, corporate perks, and the chance to work with top brands like Apple and Amazon.
- Why this job: Be part of a dynamic team driving innovation in automated retail while developing your career in a thriving market.
- Qualifications: Proven experience in client account management; excellent communication and relationship management skills required.
- Other info: Opportunity for occasional evening events and collaboration across all business functions.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southwark/Wembley (flexible home working - 3 days office based)
Position Type: Permanent, Full-time
Hours: Monday to Friday: 9.00am to 5:30pm
The Company
Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality. We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa. Off the back of this success, we’ve had a huge amount of interest in our technology from leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure. As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.
The Role
Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base. Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.
Primary responsibilities:
- Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
- Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
- Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
- Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
- Support sales team with new business acquisition, pitches and site visits.
Previous Experience
- Proven experience in client account management.
- Experience in contract catering / facilities management settings would be particularly interesting but not essential.
- Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
- Excellent communication skills.
- Comfortable leading client facing stakeholder meetings and calls.
- Outstanding relationship management skills.
- Highly motivated, proactive, dedicated and creative.
Hours of Work: Predominately M-F between 9-5:30pm but occasional evening work attending events.
Client Relationship Manager employer: MOTHER
Contact Detail:
MOTHER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automated retail and IoT technology. Understanding the industry will not only help you during interviews but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Network with professionals in the vending and automated retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues or clients, which can give you insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to retain and grow accounts, as this is crucial for the Client Relationship Manager position.
✨Tip Number 4
Research Mother’s key clients and recent projects. Being knowledgeable about their partnerships and successes will allow you to tailor your conversations and show that you're ready to contribute to their ongoing growth.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and any specific achievements that demonstrate your ability to build strong client relationships. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the tech start-up environment. Mention specific examples of how you've successfully managed client accounts and contributed to business growth in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills and experience in managing complex projects. Provide examples of how you've led negotiations or improved client satisfaction in past positions, as these are crucial for the role.
Show Enthusiasm for the Company: Research Mother and mention in your application why you are excited about their technology and growth in the vending sector. Demonstrating knowledge about the company and its clients can set you apart from other candidates.
How to prepare for a job interview at MOTHER
✨Know the Company Inside Out
Before your interview, make sure to research Mother thoroughly. Understand their technology, client base, and recent projects. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experiences that highlight your ability to build and maintain strong client relationships. Be ready to discuss how you've successfully managed client accounts and resolved any issues that arose.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare for potential role-play scenarios where you lead a client meeting.
✨Be Proactive and Solution-Oriented
During the interview, demonstrate your proactive nature by discussing how you would approach onboarding new clients and retaining existing ones. Highlight your problem-solving skills and how you can contribute to the company's growth.
