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For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to ensure satisfaction and retention.
- Company: Join a fast-growing London tech start-up revolutionising vending with cutting-edge IoT technology.
- Benefits: Enjoy flexible home working, corporate perks, and the chance to work with top brands.
- Why this job: Be part of a dynamic team driving innovation in automated retail with significant growth potential.
- Qualifications: Proven experience in client management; excellent communication and relationship-building skills required.
- Other info: Opportunity for occasional evening events and collaboration across all business functions.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southwark/Wembley (flexible home working - 3 days office based)
Position Type: Permanent, Full-time
Hours: Monday to Friday: 9.00am to 5:30pm
The Company
Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality.
We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa.
Off the back of this success, we’ve had a huge amount of interest in our technology from leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure.
As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.
The Role
Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base.
Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.
Primary responsibilities:
- Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
- Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
- Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
- Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
- Support sales team with new business acquisition, pitches and site visits.
Previous Experience
- Proven experience in client account management.
- Experience in contract catering / facilities management settings would be particularly interesting but not essential.
- Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
- Excellent communication skills.
- Comfortable leading client facing stakeholder meetings and calls.
- Outstanding relationship management skills.
- Highly motivated, proactive, dedicated and creative.
Hours of Work:
Predominately M-F between 9-5:30pm but occasional evening work attending events.
Contact Detail:
MOTHER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automated retail and IoT technology. Understanding how these innovations impact client relationships will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the vending and automated retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could set you apart.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to retain and grow accounts, as this is crucial for the role.
✨Tip Number 4
Research Mother’s key clients and recent projects. Being knowledgeable about their partnerships and successes will demonstrate your genuine interest in the company and its mission during your conversations.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and any specific achievements that demonstrate your ability to build strong client relationships. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that relate to managing client accounts and how you can contribute to the company's growth. Personalise it to show you've done your research on Mother.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including examples in your application that demonstrate your ability to lead meetings and manage stakeholder relationships effectively. This could be through past roles or specific projects.
Highlight Proactivity and Creativity: The job description mentions the need for a highly motivated and proactive individual. Use your application to provide examples of how you've taken initiative in previous roles, particularly in client management or project settings, to showcase your fit for the position.
How to prepare for a job interview at MOTHER
✨Research the Company
Before your interview, take some time to understand Mother’s mission and values. Familiarise yourself with their technology and client base, as this will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage client relationships and complex projects. Prepare examples from your past experience where you successfully navigated challenges or improved client satisfaction, as this will showcase your skills effectively.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. During the interview, practice clear and concise responses. Be ready to discuss how you’ve effectively communicated with clients and stakeholders in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company’s future projects or how they measure client satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
