Senior NetSuite, ERP & Integrations Manager in Worcester

Location: Worcester, UK

Type: Full-Time, Permanent

Welcome to Motel. Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born. Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.

The role: We are looking for a Senior Manager to own and evolve our NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes.

Main tasks & responsibilities:

• NetSuite Platform Ownership: Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements. Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements. Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting). Maintain system governance including role-based access, segregation of duties, and change control. Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed.
• Integrations & Systems Architecture: Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse). Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths. Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls. Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting). 3rd Party developer management patchworks and external developers.
• Data Quality, Controls & Compliance: Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes.
• Leadership & Delivery: Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support Motel's sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business.

About you: Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact. NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.

What’s in it for you? Competitive salary in line with industry benchmarking. 3% employer pension contribution, 5% employee contribution as standard. 33 days annual leave inclusive of bank holidays, with additional days for long service. Birthday day off. Team socials and meetups. Monthly well-being activities to support. Tailored progression pathways. A thorough EAP scheme offering financial, legal and health support. Access to professional support & mentoring. A discretionary Bonus Scheme for employees, paid out twice a year. Motel 50% discount.

Motel is a growth mentality company. Motel Rocks Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.