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- Tasks: Provide excellent service to guests through bookings and support.
- Company: Join a friendly team at Motel One, where everyone feels like family.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and collaboration.
- Why this job: Be part of a modern hotel experience and make guests feel at home.
- Qualifications: Hospitality experience or a passion for customer service is essential.
The predicted salary is between 20000 - 25000 £ per year.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hotel industry. They might have insider info on job openings at places like Motel One that aren’t advertised yet.
✨Tip Number 2
Practice your phone skills! Since you'll be a friendly voice for guests, get comfortable with phone conversations. Role-play with a mate to nail down your tone and responses.
✨Tip Number 3
Show off your personality! When you get an interview, let your true self shine through. Motel One values authenticity, so don’t be afraid to share your passion for hospitality.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Motel One family.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your personality and passion for the hotel industry. Don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your Application: Make sure to customise your application to fit the Reservations Agent role. Highlight any relevant experience in customer service or the hotel trade, and connect your skills to what we value at Motel One. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points if necessary, and ensure your key achievements and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of our team. We can’t wait to hear from you!
How to prepare for a job interview at Motel One
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Reservations Agent, excellent service is key. Prepare examples from your past experiences where you provided outstanding customer service or resolved issues effectively. This will show that you align with their high service standards.
✨Familiarise Yourself with OPERA Cloud
If you have experience with booking systems like OPERA Cloud, mention it! If not, do a bit of research on it. Showing that you're proactive about learning the tools they use will impress the interviewers.
✨Be Ready to Discuss Teamwork
Motel One emphasises teamwork across departments. Think of instances where you've collaborated successfully with others. Be prepared to share these stories to highlight your ability to work well in a team setting.