At a Glance
- Tasks: Welcome guests and create memorable experiences at our hotel.
- Company: Join Motel One, where appreciation and support are at the heart of our culture.
- Benefits: Enjoy a fun workplace, generous bonuses, and opportunities for growth.
- Other info: Work in a supportive team that celebrates success together.
- Why this job: Be the face of hospitality and make every guest feel at home.
- Qualifications: Customer service experience is a plus; training provided for the right attitude.
The predicted salary is between 25113 - 30693 £ per year.
Company Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter.
We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service.
Our more than 100 hotels in 14 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond.
Become part of our team and develop Motel One with us.
Job Description
As a Receptionist, you are the first and last impression of our hotel, placing the guest at the centre of everything you do.
You will deliver a warm, genuine and professional welcome, ensuring every interaction creates a positive and memorable experience.
From managing check-ins and check-outs to responding to guest enquiries and resolving requests with care and efficiency, you will provide exceptional service while working collaboratively with your colleagues to exceed guest expectations.
You will take pride in creating a welcoming atmosphere, anticipating guests' needs and ensuring every stay reflects the high standards and hospitality of Motel One.
Qualifications
- Previous experience in a hotel reception or customer service role is desirable.
- Experience using Opera Cloud or a similar Property Management System (PMS) is an advantage, although full training will be provided.
- A warm, friendly and professional personality with a genuine passion for delivering exceptional guest service.
- A positive attitude, strong communication skills and the ability to remain calm and organised in a fast-paced environment.
- A proactive team player who takes pride in creating memorable guest experiences.
- Strong attention to detail and the ability to multitask while maintaining high standards of service.
- Must be eligible to work in Ireland and currently resident in Ireland.
- Additional Information
At Motel One Dublin, we believe our people are at the heart of everything we do. We work as
One Team , supporting each other, celebrating successes together and creating a positive, fun and welcoming workplace where everyone can thrive.
While we take great pride in delivering exceptional guest experiences, we also believe work should be enjoyable.
We recognise and reward outstanding performance through a generous quarterly bonus scheme , based on our guest satisfaction scores and service excellence. This means that when we delight our guests, our team shares in the success.
If you're looking for a workplace where your attitude, personality and passion for hospitality are valued just as much as your experience, we'd love to hear from you.
Receptionist employer: Motel One
Motel One Newcastle upon Tyne is an exceptional employer that prioritises a welcoming and inclusive work culture, making it an ideal place for those passionate about hospitality. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a vibrant team environment. Located in the heart of Newcastle, the hotel offers unique advantages such as a dynamic city atmosphere and the chance to engage with a diverse clientele, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motel One. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motel One
Don't be shy about reaching out to Motel One directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motel One and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motel One
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
