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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join Motel One, where we create a home away from home for our guests.
- Benefits: Enjoy a supportive team environment and opportunities for career growth.
- Why this job: Be part of a dynamic team in a stylish hotel setting with a focus on quality service.
- Qualifications: Hospitality experience or a passion for the industry; strong communication skills are key.
- Other info: Work in a multicultural team and gain insights across various departments.
The predicted salary is between 24000 - 36000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Whether you are a hotel professional or changing careers – you will fit in here because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent in Manchester employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out Motel One's social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hosting skills! Since the role is all about guest care, think of scenarios where you can demonstrate your warm and welcoming personality. Role-play with a friend or family member to get comfortable with how you'd handle different situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Motel One. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team directly. So, get your application in and let’s make it happen!
We think you need these skills to ace Front Office Agent in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Agent role. Highlight any relevant experience in the hotel industry or customer service that aligns with our values of quality and service.
Showcase Your Skills: Don’t just list your qualifications; explain how your skills make you a great fit for our team. Whether it’s your hosting abilities or teamwork spirit, we want to know how you can contribute to our Motel One family.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motel One
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Front Office Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent service or resolved issues effectively. This will show that you have the right mindset for the role.
✨Be Ready for Teamwork Questions
Motel One emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you've collaborated successfully with colleagues or helped out in different departments.
✨Practice Your English Communication
Since a solid command of English is essential, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you're comfortable expressing yourself.