Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent service to guests through bookings and support.
- Company: Join a friendly team at Motel One, where appreciation matters.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on collaboration.
- Why this job: Be part of creating a home away from home for guests.
- Qualifications: Hospitality experience or a passion for customer service is key.
The predicted salary is between 22000 - 26000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent in London employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. Understanding their values and how they treat their team can help you connect during the chat.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be on the phone a lot. Try role-playing with a friend to get comfortable with handling bookings and inquiries smoothly.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique self shine through. Share your passion for hospitality and how you can contribute to creating that home away from home.
✨Tip Number 4
Be ready to collaborate! Highlight your teamwork skills in interviews. At Motel One, we believe in achieving results together, so share examples of how you've worked well with others in the past.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and service. Remember, we’re all about creating a friendly atmosphere!
Tailor Your Application: Make sure to tailor your application to the Reservations Agent role. Highlight any relevant experience in the hotel or customer service industry, and connect your skills to what we value at Motel One. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read – it makes our job easier when reviewing candidates!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Motel One
✨Know the Company Inside Out
Before your interview, take some time to research Motel One. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved a booking issue or handled a difficult situation with grace.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle stress or work in a team. Practising your responses can help you feel more confident. Don’t forget to prepare questions to ask them too; it shows you're engaged and interested!
✨Dress the Part
Even if the company culture is relaxed, dressing smartly for your interview can make a great first impression. Aim for a polished look that reflects the professionalism expected in the hospitality industry, while still feeling comfortable and true to yourself.