At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle bookings with precision.
- Company: Motel One Newcastle upon Tyne, known for its friendly atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Hospitality experience or apprenticeship, plus great communication skills.
The predicted salary is between 25290 - 30910 £ per year.
Motel One Newcastle upon Tyne is seeking a Front Office Agent to warmly welcome guests, manage check-in/check-out and handle bookings with accuracy.
The role involves invoicing, payments, and cash handling, plus administrative tasks across front and back office.
You will collaborate with diverse teams to ensure guest satisfaction.
The ideal candidate will have an apprenticeship in hotel trade or relevant hospitality experience, excellent hosting skills, and a strong command of English.
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Guest Experience Front Desk Agent employer: Motel One
Motel One Newcastle upon Tyne is an exceptional employer that prioritises a welcoming and inclusive work culture, making it an ideal place for those passionate about hospitality. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a vibrant team environment. Located in the heart of Newcastle, the hotel offers unique advantages such as a dynamic city atmosphere and the chance to engage with a diverse clientele, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Front Desk Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motel One. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motel One
Don't be shy about reaching out to Motel One directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Front Desk Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motel One and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motel One
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
