At a Glance
- Tasks: Lead the Front Office team to ensure guest satisfaction and smooth operations.
- Company: Join a friendly, innovative hotel chain with a focus on design and service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a rapidly expanding company.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 32450 £ per year.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 110 hotels in 15 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Your focus: the well-being of guests and employees. By coordinating and managing the Front Office department, you will support both our guests and your team of receptionists. Your duties will also include the following:
- Checking in guests, as well as reviewing bookings, overbookings and options
- Producing duty rosters and holiday schedules
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the quality management system
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office staff
Qualifications: Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Ideally have knowledge of Opera Cloud or similar Res Systems
- Experience of managing a Front Office Team in a similarly sized hotel
- Enjoy developing employees – management experience is essential
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Manager in Glasgow employer: Motel One
At Motel One, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued and supported. With a focus on employee development and a commitment to high-quality service, we offer unique opportunities for growth within our expanding network of stylish hotels across Europe. Join us in creating memorable experiences for our guests while enjoying the benefits of working in a dynamic and collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motel One. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motel One
Don't be shy about reaching out to Motel One directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motel One and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motel One
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
