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- Tasks: Welcome guests, manage bookings, and handle payments with a smile.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be the face of hospitality and create memorable moments for guests.
- Qualifications: Passion for service, teamwork, and a friendly personality are key.
- Other info: Work in a multicultural environment and learn from diverse teams.
The predicted salary is between 988 - 1219 £ per month.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here because personality and hosting skills are our priority.
You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent in Glasgow employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the hotel industry. You never know who might have a lead on a Front Office Agent position or can put in a good word for you.
✨Tip Number 2
Practice your hosting skills! Role-play common scenarios you might face at check-in or during guest interactions. This will help you feel more confident and prepared when you land that interview.
✨Tip Number 3
Research the hotels you're applying to. Knowing their values and what makes them unique can give you an edge in interviews. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for Front Office Agent roles. Plus, it’s a great way to show your enthusiasm for joining our team directly.
We think you need these skills to ace Front Office Agent in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Front Office Agent role. Highlight any relevant experience in the hotel or catering industry, and don’t forget to mention your hosting skills and customer service excellence!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Motel One
✨Show Your Hospitality Skills
As a Front Office Agent, your ability to make guests feel welcome is crucial. During the interview, share specific examples of how you've provided excellent customer service in the past. This could be a time you went above and beyond for a guest or handled a difficult situation with grace.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, amenities, and any recent news or changes. This shows your genuine interest in the role and helps you answer questions more effectively. You might even want to prepare a few thoughtful questions about the hotel to ask your interviewer.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight experiences where you supported colleagues or contributed to a team project, showcasing your willingness to assist across departments.
✨Practice Your Communication Skills
Strong communication is essential for a Front Office Agent. Before the interview, practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.