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- Tasks: Lead the Front Office team and enhance guest satisfaction every day.
- Company: Join a friendly and supportive team at Motel One, a pioneer in budget design hotels.
- Benefits: Enjoy a vibrant work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Experience in hospitality or a passion for service and leadership skills.
- Other info: Great career progression in a rapidly expanding company across Europe.
The predicted salary is between 24000 - 36000 £ per year.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:
- Ensuring and improving guest satisfaction at every interaction
- Checking in guests, as well as taking and processing bookings
- Reviewing bookings, overbookings and options
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the internal Motel One quality management system
- Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office colleagues
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel industry
- Enjoy developing employees – and ideally have some leadership and management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Supervisor employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the hotel industry. You never know who might have a lead on a Front Office Supervisor role at a place like Motel One.
✨Tip Number 2
Show off your personality! When you get that interview, let your true self shine through. Remember, they’re looking for someone who fits into their friendly team culture, so be genuine and engaging.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest complaints or manage your team. Use real-life examples from your experience to demonstrate your skills and passion for hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Motel One family.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your unique approach to guest satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Supervisor role. Highlight your relevant experience in the hotel industry and any leadership skills you've got. We love seeing how you can contribute to our team!
Showcase Your Skills: Don’t just list your qualifications; give us examples of how you've used your hosting skills and service excellence in past roles. We’re all about high-quality service, so let us know how you’ve made a difference for guests before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at Motel One!
How to prepare for a job interview at Motel One
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly, team-oriented environment where appreciation and support matter. Show that you resonate with this ethos by sharing examples of how you've contributed to a positive team atmosphere in your previous roles.
✨Highlight Your Hosting Skills
As a Front Office Supervisor, your hosting skills are crucial. Prepare to discuss specific instances where you've gone above and beyond for guests. Whether it was resolving a complaint or creating a memorable experience, these stories will demonstrate your passion for high-quality service.
✨Showcase Leadership Experience
Even if you're transitioning from another career, highlight any leadership or mentoring experiences you've had. Talk about how you've developed others or coordinated teams, as Motel One is looking for someone who can manage and inspire their Front Office team effectively.
✨Prepare Questions About Guest Satisfaction
Motel One places a strong emphasis on guest satisfaction. Prepare thoughtful questions about their approach to improving guest experiences. This not only shows your interest in the role but also your commitment to maintaining high service standards.