At a Glance
- Tasks: Lead the Front Office & Reservations team, ensuring exceptional guest experiences.
- Company: Join The Cloud One hotels, a vibrant and creative workplace in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Be part of an exciting hotel launch and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for service.
The predicted salary is between 40000 - 42000 € per year.
Compensation: GBP 40,000 - GBP 42,000 - yearly
Company Description
You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description
We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management
- Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
- Producing duty rosters and holiday schedules
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the internal Cloud One quality management system
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Enjoy developing employees – management experience is beneficial
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Bonus skill: having dealt with a rebranding project already!
Front Office & Reservations Manager employer: Motel One
At The Cloud One hotels, we pride ourselves on creating unique experiences for both our guests and our employees. Located in the vibrant heart of London, we offer a dynamic work environment where creativity is celebrated and individual contributions are valued. With a strong focus on employee development and a culture that encourages collaboration, joining our team as a Front Office & Reservations Manager means being part of an exciting journey in the hospitality industry, with ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Front Office & Reservations Manager role!
✨Tip Number 2
Prepare for those interviews by researching The Cloud One hotels. Understand their values, culture, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your hosting skills! Since personality and excellent hosting are key for this role, consider doing mock interviews with friends or family. Get comfortable showcasing your passion for guest experiences and how you can lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining The Cloud One family right from the start!
We think you need these skills to ace Front Office & Reservations Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your hosting skills and passion for the hotel industry. Remember, we’re all about individuality here!
Tailor Your Application:Make sure to tailor your CV and cover letter to the Front Office & Reservations Manager role. Highlight your relevant experience and how it aligns with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get a feel for our brand and what we stand for while you’re at it!
How to prepare for a job interview at Motel One
✨Know the Company Culture
Before your interview, take some time to research The Cloud One hotels and their unique approach to guest experiences. Understanding their emphasis on individuality and creativity will help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Front Office & Reservations Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, especially during peak times. Highlight how you supported your team’s development and handled challenges.
✨Demonstrate Your Customer Service Passion
This role is all about creating memorable experiences for guests. Be ready to discuss your hosting skills and any specific instances where you went above and beyond to ensure customer satisfaction. This will show your genuine passion for the hotel industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as handling overbookings or managing difficult guests. Think through potential scenarios and how you would address them, showcasing your ability to think on your feet and maintain quality service.
