At a Glance
- Tasks: Deliver exceptional service at check-in, manage bookings, and handle administrative tasks.
- Company: Join a vibrant hotel team in London focused on guest satisfaction and hospitality excellence.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for career growth.
- Other info: Must be eligible to work in the UK; no visa sponsorship available.
- Why this job: Be part of a dynamic culture where your personality shines and every day brings new challenges.
- Qualifications: No prior experience needed; just bring your passion for hospitality and a friendly attitude!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office & Reservations Agent in London employer: Motel One
As a Front Office & Reservations Agent, you will thrive in a vibrant work culture that prioritises exceptional guest service and teamwork. Our company offers competitive benefits, opportunities for professional growth, and a supportive environment where your contributions are valued. Located in a bustling area, we provide a unique chance to engage with diverse guests while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Agent in London
✨Tip Number 1
Familiarise yourself with the Mews and Opera systems, as knowledge of these platforms is a significant advantage for this role. Consider taking online tutorials or courses to boost your confidence and understanding of these tools.
✨Tip Number 2
Practice your communication skills, both verbal and written, since you'll be interacting with guests through various channels. Role-playing scenarios with friends or family can help you become more comfortable in handling different guest situations.
✨Tip Number 3
Showcase your personality and hosting skills during any interactions you have with potential employers. Whether it's through networking events or casual conversations, let your passion for hospitality shine through.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a strong impression and demonstrate that you're a great fit for their team.
We think you need these skills to ace Front Office & Reservations Agent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the hotel or customer service industry. Emphasise any roles where you provided excellent service, managed bookings, or handled cash transactions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and hosting skills. Mention why you are passionate about the hotel industry and how your background makes you a great fit for the Front Office & Reservations Agent role.
Highlight Relevant Skills:In your application, emphasise your communication skills, teamwork, and any experience with booking systems like Mews or Opera. These are key attributes for the role and will make your application stand out.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Motel One
✨Showcase Your Customer Service Skills
As a Front Office & Reservations Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your friendly and approachable nature.
✨Familiarise Yourself with Booking Systems
Knowledge of Mews or Opera can set you apart from other candidates. If you have experience with these systems, be ready to discuss it. If not, do some research on how they work and be prepared to express your willingness to learn quickly.
✨Emphasise Teamwork and Communication
This role requires collaboration across departments. Think of instances where you worked effectively in a team, highlighting your communication skills. Be ready to explain how you can contribute to a positive team environment.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult guests, managing overbookings, or your approach to administrative tasks. Practising your responses will help you feel more confident and articulate during the interview.
