At a Glance
- Tasks: Manage the Front Office team and ensure guest satisfaction with top-notch service.
- Company: Join a vibrant hotel chain that values teamwork and modern design.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a rapidly expanding company.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 110 hotels in 15 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Your focus: the well-being of guests and employees. By coordinating and managing the Front Office department, you will support both our guests and your team of receptionists. Your duties will also include the following:
- Checking in guests, as well as reviewing bookings, overbookings and options
- Producing duty rosters and holiday schedules
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the quality management system
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office staff
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Ideally have knowledge of Opera Cloud or similar Res Systems
- Experience of managing a Front Office Team in a similarly sized hotel
- Enjoy developing employees – management experience is essential
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Manager employer: Motel One
As a Front Office & Reservations Agent, you will thrive in a vibrant work culture that prioritises exceptional guest service and teamwork. Our company offers competitive benefits, opportunities for professional growth, and a supportive environment where your contributions are valued. Located in a bustling area, we provide a unique chance to engage with diverse guests while enjoying a fulfilling career in hospitality.
