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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Motel One, a friendly and supportive hotel chain with a modern design focus.
- Benefits: Competitive pay, career development, and a vibrant team atmosphere.
- Why this job: Join a dynamic team and create memorable experiences for guests in stylish surroundings.
- Qualifications: Experience in hospitality or a passion for customer service; personality is key!
- Other info: Work in a multicultural environment with opportunities for growth across departments.
The predicted salary is between 20000 - 25000 £ per year.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your hosting skills! Since the role is all about guest care, think of scenarios where you can showcase your warm welcome and genuine farewells. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your story! Whether you're a seasoned hotel pro or switching careers, have a few anecdotes ready that highlight your passion for service and teamwork. This will make you memorable during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Motel One family. Let’s get you started on this exciting journey!
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your hosting abilities and teamwork spirit.
Showcase Your Experience: Whether you’ve worked in hotels before or are making a career change, share specific examples of your customer service experience. We love hearing about how you’ve made guests feel welcome and valued!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motel One
✨Show Your Personality
Motel One values personality and hosting skills, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your passion for hospitality and how you connect with guests.
✨Know the Company
Do a bit of homework on Motel One before your interview. Familiarise yourself with their design concept, service standards, and what makes them unique in the hotel industry. This will show your genuine interest and help you stand out.
✨Demonstrate Team Spirit
Since teamwork is crucial at Motel One, be prepared to discuss examples of how you've successfully worked in a team. Highlight your willingness to assist across departments and how you contribute to a positive team environment.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios related to guest care, check-in/check-out processes, or handling overbookings. Think through your responses and consider how you would manage these situations effectively while maintaining high service standards.