Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic team in a vibrant hotel environment.
- Company: Join The Cloud One Hotels, a fresh lifestyle brand making waves in the UK.
- Benefits: Competitive salary, exciting work culture, and opportunities for personal growth.
- Other info: Flexible shifts and a supportive team atmosphere await you!
- Why this job: Be part of an innovative project and make a real impact from day one.
- Qualifications: Experience in hospitality or a passion for the industry; management skills are a plus.
The predicted salary is between 30000 - 32000 £ per year.
You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience.
This is a unique opportunity to play a key role in an exciting project to introduce our lifestyle hotel brand to a new market. If you enjoy creating connections and making an impact from day one, this could be the role for you!
As a Front Office & Reservation Supervisor at The Cloud One Hotels, you will use your organizational skills and genuine empathy to ensure a warm welcome for our guests – from the seamless booking process to check-out.
Your responsibilities include:
- Taking and processing bookings, as well as reviewing bookings and managing overbookings
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shifts when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management
- Assisting in producing duty rosters and holiday schedules
- Monitoring forecasts and checking budget projections
- Conducting check-ins and check-outs and lobby duty
- Monitoring cost and room revenue budgets
- Ensuring quality standards and maintaining the quality management system
- Shared responsibility for the onboarding, motivation, and leadership of the Front Office & Reservation team, as well as conducting internal coaching and cross-training for new employees
- Assisting and collaborating with the F&B Team where needed
- Bringing strong adaptability during the current The Cloud One Hotels rebranding process as well as supporting with the ongoing property refurbishment coordination
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel industry or be looking for a change of career
- Enjoy developing employees – and ideally have some management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Previous knowledge in Front Office PMS like Opera Cloud or Opera is preferred
- Must have the right to work in the UK for full time.
Reservations and Front Office Supervisor in City of Westminster employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Front Office Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Cloud One Hotels and understanding their values. Be ready to share how your experience aligns with their mission of creating unique guest experiences. Show them you’re not just another candidate!
✨Tip Number 3
Practice your interview skills with a friend or in front of the mirror. Focus on articulating your passion for hospitality and your leadership style. Confidence is key, so make sure you’re ready to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s create some amazing experiences together!
We think you need these skills to ace Reservations and Front Office Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the role of Reservations and Front Office Supervisor. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Be specific about your experiences and how they relate to creating memorable guest experiences. Keep it engaging and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Cloud One Hotels!
How to prepare for a job interview at Motel One
✨Know the Company Inside Out
Before your interview, take some time to research The Cloud One Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Reservations and Front Office Supervisor, your ability to connect with guests and lead a team is crucial. Prepare examples from your past experiences where you've successfully managed guest interactions or supported your team during busy times. Highlighting these skills will demonstrate that you’re the right fit for creating memorable guest experiences.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and adaptability. Think about situations where you had to manage overbookings or handle difficult guests. Practising your responses will help you articulate your thought process clearly during the interview.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the quality standards expected at The Cloud One Hotels. A polished appearance will convey your seriousness about the role and your understanding of the hotel environment.