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For Companies At a Glance
- Tasks: Lead the Front Office & Reservations team, ensuring exceptional guest experiences.
- Company: Join The Cloud One, a vibrant hotel brand celebrating individuality and creativity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible shifts and a supportive team culture focused on development.
- Why this job: Be part of an exciting new hotel launch in London and make a real impact.
- Qualifications: Experience in hospitality, strong hosting skills, and a passion for guest service.
The predicted salary is between 40000 - 42000 £ per year.
Compensation: GBP 40,000 - GBP 42,000 - yearly
Company Description
You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description
We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management
- Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
- Producing duty rosters and holiday schedules
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the internal Cloud One quality management system
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Enjoy developing employees – management experience is beneficial
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Bonus skill: having dealt with a rebranding project already!
Front Office & Reservations Manager in City of Westminster employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office & Reservations Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Front Office & Reservations Manager role!
✨Tip Number 2
Prepare for those interviews by researching The Cloud One hotels and their unique approach to guest experiences. Show us that you understand our culture and values, and how you can contribute to making every day excitingly different!
✨Tip Number 3
Practice your hosting skills! Role-play common scenarios you might face as a Front Office & Reservations Manager. This will help you feel confident and ready to impress us with your excellent manners and communication skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at The Cloud One hotels!
We think you need these skills to ace Front Office & Reservations Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Front Office & Reservations Manager role. Highlight relevant experience and skills that match what we’re looking for, especially in guest relations and team leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of your past experiences and how they relate to the exciting projects we have at The Cloud One.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this unique opportunity to join our vibrant team!
How to prepare for a job interview at Motel One
✨Know the Company Inside Out
Before your interview, take some time to research The Cloud One hotels. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office & Reservations Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, handled peak times, or developed staff. Highlighting these moments will demonstrate your capability to take ownership and support your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like overbookings or guest complaints. Think through potential scenarios and how you would resolve them while maintaining excellent service. This will showcase your problem-solving skills and commitment to guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the hotel’s future projects or their approach to employee development. This shows that you're not just interested in the role but also in contributing to the hotel's growth and culture.