At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join The Cloud One Hotels, a vibrant new brand in the UK hospitality scene.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Flexible shifts and a multicultural team await you!
- Why this job: Be part of an exciting rebranding project and create memorable experiences for guests.
- Qualifications: Experience in hospitality or a passion for customer service is essential.
The predicted salary is between 30000 - 30500 € per year.
Compensation: GBP 30,000 - GBP 30,500 - yearly
Company Description: You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description: We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group and we are launching a new sister brand called The Cloud One Hotels soon - you will be involved in an amazing rebranding project! Join our team and grab this unique opportunity!
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Knowledge in Front Office PMS like Opera or Opera cloud is an advantage. Must have flexibility to work combination of shifts and occasional Night Shift if required.
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Ideally with knowledge of PMS Opera Cloud
- Must be flexible with shifts pattern (Early, Late, Middle, Nights occasionally)
Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship.
Front Office Agent in City of Westminster employer: Motel One
At The Cloud One hotels, we pride ourselves on creating unique experiences for both our guests and our employees. Located in the vibrant heart of London, we foster a dynamic work culture that celebrates individuality and creativity, offering exciting opportunities for professional growth and involvement in innovative projects like our upcoming rebranding. Join us to be part of a team where your contributions are valued, and every day brings new adventures in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Cloud One's vibe. Check out their social media and website to see how they celebrate individuality and creativity. This will help you connect with them during your chat!
✨Tip Number 2
Practice your hosting skills! Since personality is key for this role, think of examples from your past experiences where you’ve gone above and beyond for guests. Share these stories to show you’re a perfect fit for their team.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so be prepared to discuss your availability and how you can adapt to different schedules. This shows you’re committed and ready to jump in!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s the best way to ensure we get your details and can consider you for this exciting opportunity!
We think you need these skills to ace Front Office Agent in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure your CV is tailored to the Front Office Agent role. Highlight relevant experience in the hotel industry and any specific skills that match what we're looking for, like your knowledge of PMS systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for The Cloud One. Be genuine, express your enthusiasm for the role, and mention any unique experiences that make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Motel One
✨Know the Company Culture
Before your interview, take some time to research The Cloud One hotels and their unique approach to guest experiences. Understanding their emphasis on individuality and creativity will help you align your answers with their values during the interview.
✨Showcase Your Hosting Skills
As a Front Office Agent, your hosting skills are crucial. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to create memorable experiences.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience working varied hours and express your willingness to adapt to the hotel's needs.
✨Familiarise Yourself with PMS Systems
If you have experience with Front Office PMS like Opera or Opera Cloud, make sure to mention it. If not, do a bit of research to understand how these systems work. Showing that you're proactive about learning can set you apart from other candidates.
