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- Tasks: Welcome guests with warmth and handle bookings and payments.
- Company: Join a friendly team at Motel One, where everyone feels like family.
- Benefits: Enjoy a supportive work environment and opportunities for career growth.
- Why this job: Be part of creating a home away from home for our guests.
- Qualifications: Passion for hospitality and excellent communication skills are key.
- Other info: No prior hotel experience needed; personality and hosting skills matter most.
The predicted salary is between 988 - 1219 £ per month.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
You will be passionate to provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile on arrival, your warmth for hospitality will shine. In your role you will be responsible for:
- Welcoming our guests with warmth on arrival and departure with passion
- Reviewing and processing bookings, overbookings and options
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call service sector or be looking for a change of career
Front Office & Reservations Agent in City of London employer: Motel One
Contact Detail:
Motel One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office & Reservations Agent in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Think about how you would welcome a guest or handle a tricky situation. Role-playing with a friend can help you feel more confident and ready to shine during your interview.
✨Tip Number 3
Be prepared to share your passion for service! During the interview, talk about what makes you excited about working in hospitality. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Motel One family. Let’s get you started on this exciting journey!
We think you need these skills to ace Front Office & Reservations Agent in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hotel industry shine through! Share experiences that highlight your warmth and dedication to providing excellent service. We want to see how you can create that 'home away from home' feeling for our guests.
Be Yourself: At Motel One, we value authenticity. Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective on hospitality, we want to know the real you!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight relevant skills and experiences that align with what we’re looking for in a Front Office & Reservations Agent. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Motel One
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hotel industry during the interview. Share specific examples of how you've provided excellent service in the past, whether it's a warm welcome or going the extra mile for a guest.
✨Demonstrate Team Spirit
Since Motel One values teamwork, be prepared to discuss how you’ve collaborated with others in previous roles. Highlight instances where you supported colleagues or contributed to a team goal, showing that you’re ready to pitch in wherever needed.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Front Office & Reservations Agent, like handling overbookings or managing guest complaints. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and calm demeanour.
✨Know the Company Culture
Familiarise yourself with Motel One’s values and culture. Mention how their approach to hospitality resonates with you and why you believe you’d fit in well. This shows that you’ve done your homework and are genuinely interested in being part of their team.