At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle reservations with our Sihot system.
- Company: Motel One London – Tower Hill, a vibrant and welcoming hotel.
- Benefits: Competitive pay, flexible hours, and a fun team environment.
- Other info: Collaborative atmosphere with opportunities to grow in the hospitality industry.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Hospitality experience or strong hosting skills, plus excellent English.
The predicted salary is between 24750 - 30250 £ per year.
Motel One London – Tower Hill is seeking a Front Office & Reservations Agent to welcome guests, handle check-in/check-out and manage reservations with our Sihot system.
You will assist guests by phone and email while ensuring accurate invoicing and cash handling, and support administrative tasks across the front desk and reservations team.
The ideal candidate has hospitality experience or a strong hosting orientation, excellent English, and a collaborative attitude to work across departments.
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Guest Services & Reservations Specialist in London employer: Motel One London-Tower Hill
Motel One London-Tower Hill is an exceptional employer that fosters a dynamic and growth-oriented work culture, perfect for those looking to make a significant impact in the hospitality industry. With a strong focus on employee development through comprehensive onboarding and continuous training, you will have ample opportunities to advance your career while working in a vibrant city known for its rich history and diverse clientele. Join us to be part of a collaborative team that values innovation and guest satisfaction as we expand our portfolio from one to four hotels.
Contact Details:
Motel One London-Tower Hill Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Reservations Specialist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motel One London-Tower Hill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motel One London-Tower Hill
Don't be shy about reaching out to Motel One London-Tower Hill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services & Reservations Specialist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motel One London-Tower Hill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motel One London-Tower Hill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
