At a Glance
- Tasks: Provide excellent service to guests through phone and email during the booking process.
- Company: Join a friendly team at Motel One, where appreciation and support matter.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Other info: Collaborative atmosphere with a focus on teamwork and shared success.
- Why this job: Be part of a dynamic team creating a home away from home for guests.
- Qualifications: Hospitality experience or a passion for customer service is essential.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high‑quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent employer: Motel One Group
At Motel One, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued and supported. With opportunities for personal and professional growth, our Reservations Agents play a crucial role in delivering exceptional service to our guests while enjoying the benefits of working in a dynamic and stylish setting. Join us in creating memorable experiences in our beautifully designed hotels located in prime city centres across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be the friendly voice for guests. Try role-playing with a friend to get comfortable with common questions and scenarios you might face during calls.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in past roles. Highlighting your ability to work well with different departments will resonate with Motel One's team-oriented approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Motel One family. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your personality and passion for the hotel industry. Don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your Application:Make sure to customise your application to fit the Reservations Agent role. Highlight any relevant experience in customer service or the hotel trade, and connect your skills to what we value at Motel One. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Motel One Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Motel One’s values and what they stand for. Brush up on their unique selling points, like their modern design and high service standards. This will show that you’re genuinely interested in the company and its mission.
✨Show Off Your Personality
Since personality and hosting skills are key for this role, be yourself during the interview! Share your experiences in customer service and how you’ve gone above and beyond for guests. A friendly and approachable attitude can really set you apart.
✨Prepare for Role-Specific Questions
Expect questions about handling bookings, managing overbookings, and using systems like OPERA Cloud. Think of examples from your past experience where you successfully navigated similar situations. This will demonstrate your capability and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
