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- Tasks: Manage the Front Office team and ensure guest satisfaction during night shifts.
- Company: Motel One offers a friendly, modern environment with over 95 hotels across Europe.
- Benefits: Enjoy a supportive team culture, opportunities for growth, and a vibrant work atmosphere.
- Why this job: Join a pioneering budget design hotel and make a real impact on guest experiences.
- Qualifications: No prior experience needed; just bring your personality and passion for hospitality!
- Other info: Perfect for those looking to develop their skills in a multicultural team.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
Your focus: the well-being of guests and employees. You will coordinate and manage our Front Office team in cooperation with the Department Manager and specifically assist our early risers and night owls together with your team. Your duties will also include the following:
- Responsibility for the seamless operation of the hotel during the night shift
- Preparing daily closing balances and securing daily takings
- Looking after guests in the bar
- Preparing for breakfast
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or ideally have two years of professional Night Auditor experience in the hotel/catering industry or other sectors
- Enjoy developing employees – and ideally have some management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Night Manager employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with Motel One's unique brand values and culture. Understanding their emphasis on modern design and high-quality service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Motel One. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Prepare to discuss your management style and experiences in developing team members. Since the role involves coordinating the Front Office team, showcasing your leadership skills will be crucial.
✨Tip Number 4
Demonstrate your passion for the hotel industry by sharing relevant experiences or stories during your interactions. This will help convey your enthusiasm and commitment to providing excellent service.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Motel One's values and culture. Highlight your alignment with their focus on teamwork, appreciation, and high-quality service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in the hotel industry, particularly any roles related to night management or guest services. Emphasise your skills in team coordination and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the hotel industry. Mention specific experiences that demonstrate your hosting skills and ability to manage a team effectively.
Highlight Relevant Qualifications: Clearly state your qualifications, such as any completed apprenticeships in the hotel trade or relevant certifications. If you have management experience, be sure to detail it, as this is a key requirement for the role.
How to prepare for a job interview at Motel One Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this aligns with the company's focus on quality service.
✨Demonstrate Team Spirit
Since the role involves working closely with a multicultural team, highlight your ability to collaborate and support colleagues. Discuss any past experiences where teamwork led to successful outcomes, showcasing your willingness to assist across departments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle night shift challenges. Prepare scenarios where you successfully managed difficult situations or improved processes, as this will demonstrate your readiness for the responsibilities of a Night Manager.
✨Know the Company Culture
Familiarise yourself with Motel One's values and culture. Be ready to discuss how your personal values align with theirs, particularly their emphasis on appreciation, support, and creating a home away from home for guests.
