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- Tasks: Welcome guests, manage cash transactions, and ensure a smooth night shift experience.
- Company: Join Motel One, a leading budget design hotel group with over 80 locations across Europe.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a vibrant team in a stylish hotel while making guests feel at home.
- Qualifications: Experience in hospitality is a plus, but personality and hosting skills are what matter most!
- Other info: Must have a valid UK work permit; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
We are looking for an experienced and highly motivated Night Audit for a 197-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
Looking after our guests in a professional manner at the front desk is extremely important at all times – from a warm welcome at check-in until their departure, your job will be to assist our early risers and night owls. Your duties will also include the following:
- Preparing daily closing balances
- Cash transactions and cashing up
- Processing booking requests
- Preparing for breakfast
- Be fully responsible for any emergency situation during the night such as evacuation or dealing with any related security incident
- Must be flexible and reliable and able to do day shifts occasionally when required
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open, communicative and confident and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Have previous experience in Front Office systems ideally Mews or Opera
- Can work independently with minimum guidance
- Can commute easily to the location of the hotel
- Flexibility to be able to cover day shifts occasionally when required
Additional Information
Must have valid work permit in the UK. Please note the hotel does not offer sponsorship.
Seniority level
Associate
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Night Audit employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Audit
✨Tip Number 1
Familiarize yourself with the specific Front Office systems mentioned in the job description, like Mews or Opera. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Showcase your hosting skills during any interactions you have with the company, whether it's through networking or during the interview process. Being personable and demonstrating your passion for hospitality can make a lasting impression.
✨Tip Number 3
Highlight your flexibility and reliability in your conversations with the hiring team. Since the role requires occasional day shifts, emphasizing your willingness to adapt can demonstrate that you're a team player.
✨Tip Number 4
Research Motel One's values and culture to align your responses during interviews. Understanding their commitment to quality service and modern design will help you articulate how you can contribute to their mission.
We think you need these skills to ace Night Audit
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with Motel One's values and culture. Highlight in your application how your personality and hosting skills align with their emphasis on appreciation, support, and teamwork.
Tailor Your CV: Make sure your CV reflects your experience in the hotel industry, especially any relevant roles in front office systems like Mews or Opera. Emphasize your customer service skills and any previous experience that showcases your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your motivation to join Motel One. Mention specific examples from your past experiences that demonstrate your flexibility, reliability, and ability to handle emergency situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Motel One Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry during the interview. Share specific experiences that highlight your hosting skills and how you create a welcoming atmosphere for guests.
✨Demonstrate Flexibility and Reliability
Since the role requires flexibility with shifts, be prepared to discuss your availability and willingness to cover day shifts when needed. Highlight any past experiences where you successfully adapted to changing schedules.
✨Familiarize Yourself with Front Office Systems
If you have experience with Front Office systems like Mews or Opera, be ready to talk about it. If not, show your eagerness to learn and adapt to new technologies quickly.
✨Prepare for Emergency Situations
Understand the importance of handling emergency situations calmly and effectively. Be ready to discuss how you would approach such scenarios, emphasizing your ability to remain composed under pressure.
