Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in and check-out experience.
- Company: Join Motel One, where we create a home away from home with a supportive team.
- Benefits: Enjoy competitive pay, staff accommodation rates, bonuses, and perks for your wellbeing.
- Why this job: Be part of a friendly team and make a real impact on guest experiences.
- Qualifications: No experience needed; just bring your personality and passion for hospitality!
- Other info: Great career growth opportunities in a dynamic, multicultural environment.
The predicted salary is between 22000 - 28000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 100 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
We value our people and reward their dedication with a competitive benefits package. As a Motel One team member, you’ll enjoy staff accommodation rates at over 100 hotels across Europe, making it easy and affordable to travel. You’ll also have the opportunity to take part in our bonus scheme, where you can earn up to £4,000 per year based on guest satisfaction reviews – a recognition of the great service you and your team deliver every day. Alongside this, we provide uniforms, shift allowances, and a range of perks designed to support your wellbeing and work-life balance. Most importantly, you’ll be part of a friendly, professional team in a company that genuinely cares about its employees.
Guest Experience Specialist — Front Desk in Newcastle upon Tyne employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist — Front Desk in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect with them during your chat!
✨Tip Number 2
Practice your hosting skills! Role-play common guest interactions with a friend or family member. This will boost your confidence and help you shine when it comes to showing off your personality during the interview.
✨Tip Number 3
Be ready to share your own experiences in customer service. Think of specific examples where you went above and beyond for a guest or resolved a tricky situation. This shows you’re not just about the theory but can deliver in real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Motel One.
We think you need these skills to ace Guest Experience Specialist — Front Desk in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Guest Experience Specialist role. Highlight any relevant experience in the hotel or catering industry, and showcase your hosting skills that align with our values at Motel One.
Show Your Team Spirit: We love team players! In your application, mention any experiences where you've worked collaboratively with others. This will show us that you’re ready to contribute to our friendly and supportive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Motel One.
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Guest Experience Specialist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided exceptional service or resolved issues effectively. This will show that you have the right mindset for the role.
✨Be Ready for Teamwork Questions
Motel One emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you collaborated successfully with colleagues or helped out in different departments, as this will highlight your team player attitude.
✨Prepare for Practical Scenarios
You might be asked to handle hypothetical situations related to check-ins, bookings, or guest complaints. Practise how you would approach these scenarios, focusing on maintaining a calm and professional demeanour while ensuring guest satisfaction.