At a Glance
- Tasks: Lead a dynamic team to ensure seamless guest experiences from booking to check-out.
- Company: Join Cloud One Hotels, a lifestyle brand making waves in a new market.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Be part of an exciting rebranding journey with great career advancement potential.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Experience in the hotel industry and a passion for exceptional service.
The predicted salary is between 25000 - 30000 € per year.
This is a unique opportunity to play a key role in an exciting project to introduce our lifestyle hotel brand to a new market. If you enjoy creating connections and making an impact from day one, this could be the role for you!
As a Front Office & Reservation Supervisor at the Cloud One Hotels, you will use your organizational skills and genuine empathy to ensure a warm welcome for our guests – from the seamless booking process to check‑out. In consultation with the Front Office & Reservation Manager, you will lead your team with empathy and clarity, creating a motivating work environment. Your goal: smooth operations and a professional appearance that leaves a lasting positive impression on our guests.
Responsibilities- Taking and processing bookings, reviewing bookings and managing overbookings
- Leading by example, ensuring shift flexibility (Mondays to Sundays, expected cover of early, middle, late, night shifts when required), supporting your team during peak times, and taking ownership of the shift and guaranteeing duty management
- Assisting in producing duty rosters and holiday schedules
- Monitoring forecasts and checking budget projections
- Conducting check‑ins and check‑outs and lobby duty
- Monitoring cost and room revenue budgets
- Ensuring quality standards and maintaining the quality management system
- Shared responsibility for the onboarding, motivation, and leadership of the Front Office & Reservation team, as well as conducting internal coaching and cross‑training for new employees
- Assisting and collaborating with the F&B Team where needed
- Bringing strong adaptability during the current rebranding process and supporting ongoing property refurbishment coordination
- Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel industry or be looking for a change of career
- Enjoy developing employees – and ideally have some management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of written and spoken English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Previous knowledge in Front Office PMS like Opera Cloud or Opera is preferred
- Must have the right to work in the UK for full time. Please note the hotel does not offer sponsorship
Reservations and Front Office Supervisor in London employer: Motel One Group
At Cloud One Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Reservations and Front Office Supervisor, you will not only lead a dedicated team but also have the opportunity to grow within a dynamic environment that values innovation and exceptional service. With a focus on employee development and a commitment to creating memorable experiences for our guests, joining us means being part of an exciting journey in a new market.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to front office operations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your genuine passion for hospitality shine through. Remember, they’re looking for someone who can create connections and make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations and Front Office Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hotel industry shine through! Share experiences that highlight your commitment to providing excellent service and creating memorable guest experiences. We want to see your enthusiasm!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reservations and Front Office Supervisor role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background to our needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Motel One Group
✨Know the Brand Inside Out
Before your interview, make sure you research Cloud One Hotels thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reservations and Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to create a positive work environment and how you can bring that to Cloud One Hotels.
✨Demonstrate Your Customer Service Passion
This role is all about creating connections with guests. Be ready to discuss specific instances where you've gone above and beyond for customers. Share stories that reflect your empathy and commitment to providing exceptional service, as this aligns perfectly with the hotel's ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability, especially during peak times or unexpected situations. Think of scenarios related to overbookings or managing shift changes, and be prepared to explain how you'd handle them while maintaining quality standards.
