At a Glance
- Tasks: Provide excellent service to guests through bookings and support.
- Company: Join a friendly team at Motel One, where appreciation matters.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Team-oriented culture with a focus on quality service.
- Why this job: Be part of creating a home away from home for guests.
- Qualifications: Hospitality experience or a passion for the hotel industry is key.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high‑quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent in London employer: Motel One Group
At Motel One, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued and supported. As a Reservations Agent, you will enjoy the benefits of working in a dynamic team that prioritises personal growth and development, all while being part of a company that is expanding across Europe. With our commitment to high-quality service and modern design, you will find your role both meaningful and rewarding, contributing to creating a home away from home for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. Understanding their values and how they treat their team can help you connect better during your chat.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be the friendly voice for guests. Try role-playing with a mate to nail down your communication style and ensure you're sounding warm and welcoming.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in past roles. Highlighting your ability to work well with different departments will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're genuinely interested in being part of the Motel One family. Don’t miss out on this chance!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see your personality and passion for the hotel industry. Don’t be afraid to share why you love providing excellent service and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight any relevant experience in the hotel or customer service sectors, and mention specific skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Reservations Agent, excellent service is key. Prepare examples from your past experiences where you provided outstanding customer service or resolved issues effectively. This will show that you have the right mindset for the role.
✨Familiarise Yourself with OPERA Cloud
If you have experience with booking systems like OPERA Cloud, mention it! If not, do a bit of research on it. Showing that you're proactive about learning the tools they use will impress the interviewers.
✨Be Ready to Discuss Teamwork
Motel One emphasises teamwork across departments. Think of instances where you've collaborated with others to achieve a goal. Highlighting your ability to work well in a team will resonate with their values.
