At a Glance
- Tasks: Welcome guests and manage bookings with a smile, ensuring a seamless experience.
- Company: Join a vibrant hotel team that values quality service and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth in hospitality.
- Other info: Dynamic work environment with a focus on collaboration and support.
- Why this job: Be the heart of our hotel, creating memorable experiences for every guest.
- Qualifications: Experience in hospitality or a passion for customer service is essential.
The predicted salary is between 20000 - 25000 £ per year.
Looking after our guests, including check-in and check-out.
Reviewing and processing bookings, overbookings and options.
Maintaining Sihot and our electronic booking systems.
Producing and verifying invoices, including managing payments.
Cash transactions and cashing up.
Administrative and organisational tasks (e.g. managing no-shows, answering emails).
Qualifications
- Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career.
- Excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
- Open and communicative with a solid command of written and spoken English.
- Team player willing to assist across departments – we achieve our results together.
Guest Services & Reservations Specialist in London employer: Motel One Group
Join our vibrant team where the turquoise heart of hospitality beats strong! As a Guest Services & Reservations Specialist, you will thrive in a supportive work culture that values quality service and teamwork. With opportunities for professional growth and development in the hotel industry, along with a commitment to employee well-being, we offer a rewarding environment that makes every day meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Reservations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hotel industry. You never know who might have a lead on a Guest Services & Reservations Specialist role that’s perfect for you.
✨Tip Number 2
Practice your hosting skills! Since this role is all about looking after guests, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to check-ins and handling bookings.
✨Tip Number 3
Get familiar with Sihot and other booking systems. If you haven’t used them before, watch some tutorials online. Being tech-savvy can really set you apart from other candidates!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our turquoise heart. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Guest Services & Reservations Specialist in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the hotel industry right from the start! In your application, share why you love guest services and what makes you excited about working with us.
Tailor Your CV:Make sure your CV highlights relevant experience in the hotel or customer service sectors. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key points effectively without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motel One Group
✨Know Your Stuff
Familiarise yourself with the hotel industry, especially guest services and reservations. Brush up on Sihot and other electronic booking systems, as well as common cash handling procedures. This knowledge will show your passion for the role and help you answer questions confidently.
✨Showcase Your Hosting Skills
Prepare to demonstrate your excellent sense of quality and service during the interview. Think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will highlight your suitability for the role.
✨Be Open and Communicative
Since the job requires strong communication skills, practice articulating your thoughts clearly. Engage in mock interviews with friends or family, focusing on how you express your ideas and experiences. This will help you feel more comfortable during the actual interview.
✨Team Spirit is Key
Emphasise your ability to work collaboratively across departments. Prepare examples that showcase your teamwork skills, whether it’s resolving a booking issue with colleagues or assisting in other areas when needed. This will resonate well with the company’s values.
