At a Glance
- Tasks: Lead the Front Office & Reservations team to create unforgettable guest experiences.
- Company: Join The Cloud One, a vibrant hotel brand celebrating individuality and creativity.
- Benefits: Exciting projects, career development, and a dynamic work environment in London.
- Other info: Flexible shifts and opportunities for personal growth in a supportive team.
- Why this job: Be part of a unique hotel experience and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for service.
The predicted salary is between 35000 - 45000 € per year.
Company Description: You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description: We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations Department, and also take care of:
- Leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management.
- Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options.
- Producing duty rosters and holiday schedules.
- Monitoring costs and the accommodation revenue budget.
- Implementing and maintaining the internal Cloud One quality management system.
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff.
Qualifications: Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career.
- Enjoy developing employees – management experience is beneficial.
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English.
- Be a team player and willing to provide assistance across departments – we achieve our results together.
- Bonus skill: having dealt with a rebranding project already!
Front Office & Reservations Manager in London employer: Motel One Group
At The Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work environment where individuality and creativity thrive. As a Front Office & Reservations Manager in our new London location, you will not only lead a passionate team but also have the opportunity to engage in exciting projects that shape guest experiences. With a strong focus on employee development and a commitment to quality service, we offer a unique chance to grow your career in the heart of one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your unique self shine through. We want to see your passion for hospitality and how you can create memorable experiences for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to hotels you admire, like The Cloud One, and express your interest. A little initiative can go a long way in making a lasting impression.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in the hotel industry and be ready to discuss them. We love candidates who are eager to grow and bring fresh ideas to the table, especially in a vibrant environment like ours.
We think you need these skills to ace Front Office & Reservations Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what excites you about the hospitality industry.
Tailor Your Application:Make sure to customise your application for the Front Office & Reservations Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific needs of the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key experiences and achievements effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Cloud One hotels. We can’t wait to hear from you!
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, dive into The Cloud One's ethos. Understand their focus on individuality and creativity. This will help you align your answers with their values and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Front Office & Reservations Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, especially during peak times. Highlight your ability to support and develop staff, as this is crucial for the role.
✨Demonstrate Your Customer Service Passion
This role is all about creating memorable experiences for guests. Be ready to share stories that showcase your excellent hosting skills and your commitment to quality service. Think of specific instances where you went above and beyond for a guest.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding bookings and overbookings. Practice responses to potential scenarios you might face in the role, demonstrating your critical thinking and adaptability.
