At a Glance
- Tasks: Welcome guests and manage bookings with a smile, ensuring a seamless experience.
- Company: Join a vibrant hotel team that values quality service and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Other info: Collaborative team atmosphere with plenty of chances to learn and grow.
- Why this job: Be part of a dynamic environment where your passion for hospitality shines.
- Qualifications: Experience in hospitality or customer service, with a love for helping others.
The predicted salary is between 22000 - 28000 £ per year.
Looking after our guests, including check-in and check-out.
Reviewing and processing bookings, overbookings and options.
Maintaining Sihot and our electronic booking systems.
Producing and verifying invoices, including managing payments.
Cash transactions and cashing up.
Administrative and organisational tasks (e.g. managing no-shows, answering emails).
Qualifications:
- Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career.
- Excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
- Open and communicative with a solid command of written and spoken English.
- Team player willing to assist across departments – we achieve our results together.
Guest Services & Reservations Specialist employer: Motel One Group
As a Guest Services & Reservations Specialist, you will thrive in a vibrant work culture that prioritises exceptional service and teamwork. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages career advancement within the hospitality industry. Located in a stunning setting, we offer unique advantages such as a dynamic team atmosphere and the chance to make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hotel industry. You never know who might have a lead on a Guest Services & Reservations Specialist role that’s perfect for you.
✨Tip Number 2
Practice your hosting skills! Since this role is all about looking after guests, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to check-ins and handling inquiries.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. This way, you can manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. It shows initiative and gives you a better chance to stand out!
We think you need these skills to ace Guest Services & Reservations Specialist
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hotel industry shine through! Share any experiences that highlight your hosting skills and customer service excellence. We want to see that you genuinely care about looking after our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in the hotel trade or customer service, and don’t forget to mention any specific skills that align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Motel One Group
✨Know Your Stuff
Make sure you’re familiar with the hotel industry, especially guest services and reservations. Brush up on Sihot and other booking systems, as well as common practices in handling bookings and payments. This knowledge will show your passion for the role and help you stand out.
✨Show Off Your People Skills
Since this role is all about looking after guests, be ready to demonstrate your excellent hosting skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your commitment to quality service.
✨Be a Team Player
Prepare to discuss how you work well in a team. Share stories that showcase your ability to collaborate across departments. Remember, they’re looking for someone who can assist wherever needed, so emphasise your flexibility and willingness to help others.
✨Practice Your Communication
Since a solid command of English is essential, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend. This will help you feel more confident and ensure you come across as open and communicative during the interview.
