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- Tasks: Provide excellent service to guests through bookings and support.
- Company: Join a friendly team at Motel One, where appreciation matters.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of creating a home away from home for guests.
- Qualifications: Hospitality experience or a passion for customer service is key.
- Other info: Dynamic role with a focus on teamwork and communication.
The predicted salary is between 22000 - 26000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations & Guest Services Specialist in Glasgow employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Services Specialist in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be a friendly voice on the phone, try role-playing with a friend. This will help you feel more comfortable and confident when handling guest inquiries during the interview.
✨Tip Number 3
Show off your hosting skills! Think of examples from your past experiences where you provided excellent service or resolved issues for guests. This will demonstrate your passion for the hotel industry and your ability to create a welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to join the Motel One family. Let’s make it happen together!
We think you need these skills to ace Reservations & Guest Services Specialist in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see your personality and hosting skills, so don’t be afraid to be friendly and approachable in your tone.
Tailor Your Application: Make sure to customise your application for the Reservations & Guest Services Specialist role. Highlight any relevant experience in the hotel or customer service industry, and connect it back to our values at Motel One.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Motel One Group
✨Know the Company Inside Out
Before your interview, take some time to research Motel One. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations & Guest Services Specialist, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your hosting skills and passion for the hotel industry.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or manage overbookings. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Be Yourself and Stay Positive
Motel One values personality and authenticity, so don’t be afraid to let your true self shine through. Approach the interview with a positive attitude, and remember that they’re looking for someone who fits into their friendly and supportive culture.